Bhavik Mistry
Summary
Driven, goal-oriented retail professional with years of experience providing customers with efficient, professional, and friendly customer service while utilizing team-building
and interpersonal skills. Dedicated to helping customers meet their needs and desires as efficiently as possible.
Overview
10
10
years of professional experience
Work History
Nike Expert On Demand
Apex Systems
Remote
10.2023 - Current
- Engage with consumers via chat to identify their needs, delivering personalized, premium service, while leveraging in-depth Nike product knowledge.
- Exhibit leadership by proactively addressing team inquiries and providing consistent support through Slack.
- Averaging a 27% Conversion rate by driving the relationship with the consumer while maintaining a proactive approach and a 90% customer satisfaction rating.
Store Sales Manager
Jasmine LLC DBA The UPS Store 4829
Tracy, CA
01.2020 - 10.2023
- Managed the daily operations for two storefront locations while ensuring an efficient store flow of 250+ customers daily for seamless customer service: surpassed projected goal by $450,000.
- Consistently worked with customers to resolve escalation issues regarding lost or damaged items.
- Educated and trained store employees on techniques to upsell product while assimilating customers towards new packing standards that ensure more reliable delivery, increasing annual store revenue by 40%.
Delivery Operations Specialist / Order Management Specialist
GOAT
Culver City, CA
08.2018 - 01.2020
- Promoted from customer experience in less than 6 months and served as the main communication line between 1,200+ buyers and sellers weekly by managing ZenDesk ticket inquires and fulfilling flagged business orders.
- Managed the logistics of the daily warehouse operations to ensure a smooth workflow.
- Analyzed and identified key criteria for flagging customer orders, ensuring timely resolution for disputes in less than 24 hours.
- Communicated cross-functionally with three departments and worked efficiently to maintain service level agreements and assigned point of contacts for 40 scenarios daily
Nike Athlete/ Full Time Athlete
Nike Chicago
Chicago, IL
01.2015 - 06.2018
- Started as a part-time Retail Sales Associate while in college and transitioned to full-time.
- Educating consumers about technological enhancements of Nike product and tailoring that knowledge to their needs.
- Selected by store management as a “personal shopper” for professional athletes and represented the store at consumer events throughout Chicago
Education
Bachelor of Arts - Organizational Communication
DePaul University
Chicago, IL06.2018
Skills
- Training & Mentoring
- Team Leadership
- Customer Service Management
- Problem Solving
- Revenue Growth
- Strategic Communications
Timeline
Nike Expert On Demand
Apex Systems
10.2023 - Current
Store Sales Manager
Jasmine LLC DBA The UPS Store 4829
01.2020 - 10.2023
Delivery Operations Specialist / Order Management Specialist
GOAT
08.2018 - 01.2020
Nike Athlete/ Full Time Athlete
Nike Chicago
01.2015 - 06.2018
Bachelor of Arts - Organizational Communication
DePaul University