Bhavika Sharma
East Hartford,CT
Summary
Motivated student with practical experience in project management and team leadership. Demonstrated strengths include critical thinking, research skills, and adaptability to thrive in fast-paced environments. Significant contributions made in previous roles through effective communication and problem-solving abilities. Committed to ongoing professional development and eager to apply learned skills in a new setting.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Division of Student Success, UHart
West Hartford, Connecticut
12.2024 - Current
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Undergraduate Research Assistant
University of Hartford
West Hartford, Connecticut
10.2024 - Current
- Gathered, compiled, and interpreted information from various sources.
- Prepared reports summarizing findings from research activities.
- Reviewed existing literature to inform research questions.
- Maintained databases for tracking study participants and results.
- Assisted in the design of qualitative and quantitative research studies.
Operations Team Member
Office Of Student Engagement and Inclusion, UHart
West Hartford, CT
04.2024 - Current
- Developed and implemented processes to improve operational efficiency.
- Monitored inventory levels and adjusted as necessary.
- Provided customer service support for inquiries regarding operations-related issues.
- Collaborated with cross-functional teams on projects related to operational initiatives.
- Troubleshot technical issues arising from software used in operations activities.
Hematology Medical Assistant
Sainik Laboratory
Hoshiarpur, Punjab, India
04.2023 - 09.2023
- Assisted physicians with patient treatments, examinations and other medical procedures.
- Performed basic laboratory tests such as complete blood count, hemoglobin and hematocrit levels.
- Prepared specimens for laboratory analysis and assisted with the interpretation of results.
- Maintained inventory of supplies and equipment used in Hematology care.
NGO Intern
Pratigya
Hoshiarpur, Punjab, India
07.2022 - 01.2023
- Conducted research on potential donors, including their interests, giving patterns, and philanthropic priorities.
- Participated in meetings with staff members to discuss program objectives, strategies, and outcomes.
- Prepared reports summarizing activities, progress, results, or other information related to the NGO's mission.
Education
Bachelor's of Science in Nursing
University of Hartford
West Hartford, CT05-2028
High School Diploma -
Woodlands Overseas School
Hoshiarpur, Punjab INDIA05-2023
Skills
- Cross-Functional Communication
- Operational Efficiency
- Issue researching and resolution
- Procedure Development
- Microsoft Excel
- Project Management
- Concise communication
- Research Data Collection
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Arabic
Limited
Urdu
Limited
References
References available upon request.
Timeline
Customer Service Representative
Division of Student Success, UHart
12.2024 - Current
Undergraduate Research Assistant
University of Hartford
10.2024 - Current
Operations Team Member
Office Of Student Engagement and Inclusion, UHart
04.2024 - Current
Hematology Medical Assistant
Sainik Laboratory
04.2023 - 09.2023
NGO Intern
Pratigya
07.2022 - 01.2023
Bachelor's of Science in Nursing
University of Hartford
High School Diploma -
Woodlands Overseas School
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