Bhone Nikyaw
Katy,TX
Summary
Dynamic and adaptable Shift Manager with a proven track record of enhancing team performance and customer satisfaction. Excelled in customer service and safe food handling, achieving significant improvements in quality assurance. Skilled in team collaboration and multitasking, adept at driving operational excellence and achieving goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Back of House Team Member
Mountain Mikes
12.2024 - Current
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Assisted with training new BOH staff members on established processes and goals.
Shift Leader
Wendy's
08.2024 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Utilized POS systems to handle financial transactions accurately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Shift Manager
Papa Johns
04.2024 - 08.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Expo Runner
Nandos Peri Peri
01.2024 - 02.2024
- Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
- Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
- Served food at proper temperature to meet safety standards.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Communicated food orders to chefs to execute priorities and special requests.
Cashier
Jack in the Box
05.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Penn Foster Career School
Scranton, PA01.2025
Skills
- Team collaboration
- Flexible and adaptable
- Customer service
- Multitasking Abilities
- Safe food handling
- Dishwasher operation
- Quality assurance
- State food handler certified
- Customer engagement
- Cross-training
Certification
Coursework in automotive repair technician
Languages
Burmese
Native or Bilingual
Timeline
Back of House Team Member
Mountain Mikes
12.2024 - Current
Shift Leader
Wendy's
08.2024 - 12.2024
Shift Manager
Papa Johns
04.2024 - 08.2024
Expo Runner
Nandos Peri Peri
01.2024 - 02.2024
Cashier
Jack in the Box
05.2023 - 07.2023
Penn Foster Career School
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