Biaenca Francois
Wallingford,CT
Summary
Results-driven hybrid Assistant with over 3 years of experience supporting professionals in fast-paced remote and in-office environments. Committed to delivering high-quality assistance, excels in building strong client relationships and effectively managing tasks to alleviate workload. With over 3 years of customer service experience, brings reliability, patience, and resourcefulness to ensure seamless operations and exceptional client and patient satisfaction. Skilled in time management, communication, and conflict resolution, dedicated to providing efficient virtual and on-site support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Device Raptors
12.2022 - 07.2023
- Answer 20+ phone calls per day, schedule appointments for new and existing customers, factoring in provider availability, maintain customer records using CRM software.
- Disinfect work stations, prepare repair equipment, warranties and other required materials for daily activity.
- Explain diagnostic procedures and instruct customers on home care guidelines.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Maintain supply inventory.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Build strong client relations and generated leads through effective communication.
Dental Assistant
Friedler Dental Group
03.2020 - 12.2022
- Answer phones, schedule appointments for new and existing patients, factoring in provider availability, scheduling loads and maintain patient records.
- Disinfected trays, instruments and surfaces for clean office setting and patient safety.
- Successfully assist dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Disinfect rooms, prepare equipment, arrange instruments, medications, consent and other required materials for 20-30 procedures daily.
- Record patients' health histories, document current symptoms/ treatment plans and pull up records from prior visits for dentists to view and evaluate.
- Create dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Maintain dental supply inventory by checking stock to determine inventory levels and submitting orders to managerial staff to be placed.
Education
Associate of Science - Dental Hygiene
Gateway Community College
New Haven, CT05.2027
Dental Assistant Certificate -
Porter And Chester Institute
Hamden, CT07.2021
High School Diploma -
East Haven High School
East Haven, CT06.2018
Skills
- Teamwork and Collaboration
- Emergency Dental Care
- Digital Radiographs
- Organization and Prioritization
- Treatment Room Preparation
- Detail-Oriented
- Dental Impressions/Itero scanning
- Temporary Crowns
- Creating,uploading and maintaining implant cases via Hiossen
- Moderate experience in orthodontics
- Customer Service
- Eaglesoft/Dentrix
- Team management
Certification
- Radiation Health and Safety
- Infection Control
Timeline
Assistant Store Manager
Device Raptors
12.2022 - 07.2023
Dental Assistant
Friedler Dental Group
03.2020 - 12.2022
Associate of Science - Dental Hygiene
Gateway Community College
Dental Assistant Certificate -
Porter And Chester Institute
High School Diploma -
East Haven High School
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