Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Bianca Aguilar

Goodyear,Arizona

Summary

Reliable secretary with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. I learned to be efficient in this job setting where i had to do something different than any position and grown to love my growth as an individual and continue to learn. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

3
3
years of professional experience

Work History

Sales Associate

H&M Hennes & Mauritz
05.2024 - 08.2024
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Administrative Secretary

JJ’s Painting LLC
04.2023 - 12.2023


  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Communicated with customers via phone and email to confirm deliveries and responds.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Submitted payroll.

Sales Associate

TjMaxx Department Store
04.2021 - 12.2022
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

West Point High School
Phoenix, AZ

Skills

  • Professional and Courteous
  • Verbal and Written Communication
  • Resource Coordination and Allocation
  • Judgment and Decision Making
  • Database and Client Management Systems
  • Appointment Coordination
  • Strong Organizational Skills
  • Document and File Management
  • Confidentiality and Data Protection
  • Cleaning and Sanitizing
  • Document Sorting
  • Customer Service
  • Cash Drawer Management
  • Teamwork and Collaboration
  • Listening Skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Stocking and Receiving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

H&M Hennes & Mauritz
05.2024 - 08.2024

Administrative Secretary

JJ’s Painting LLC
04.2023 - 12.2023

Sales Associate

TjMaxx Department Store
04.2021 - 12.2022

West Point High School
Bianca Aguilar