Bianca Aguilar
Starbucks
Goodyear,AZ
2
years of professional experience
Bilingual English-Spanish psychology student with experience supporting patients and families in a hospital setting, working with children in k-6 classrooms, and providing high-volume customer service. Experienced in patient and visitor check-in, telephone communication, bilingual assistance, conflict resolution, and team leadership. Dedicated to creating a welcoming, organized, and compassionate experience for patients and families.
Work History
Barista
2 Years 2 Months- Provide friendly, professional service to a high volume of customers in a fast-paced environment.
- Process customer orders and payments accurately while maintaining attention to detail.
- Communicate clearly with customers and team members to answer questions, resolve concerns, and ensure efficient service.
- Balance multiple priorities while maintaining an organized and welcoming environment.
- Build positive relationships with customers through attentive, personalized service.
Barista Shift Supervisor
6 Months- Supervised daily store operations and coordinated team members to maintain efficient workflow and high service standards.
- Delegated responsibilities and adjusted team assignments based on changing business needs.
- Resolved customer concerns professionally and calmly, including during high-volume periods.
- Handled cash-management responsibilities and supported accurate opening and closing procedures.
- Coached team members and provided real-time feedback to support performance and customer service.
- Maintained company safety, cleanliness, and operational standards throughout each shift.
Barista Trainer
7 Months- Trained new employees on company procedures, customer service standards, safety practices, and daily operations.
- Provided hands-on instruction, coaching, and constructive feedback to support employee development.
- Adapted training and communication styles to individual learning needs.
- Demonstrated company standards and helped new team members build confidence in a fast-paced environment.
Education
Bachelor of Science - Psychology
Skills
Bilingual (English & Spanish)
Customer Support
Conflict Resolution
Organization & Multitasking
Team Leadership
Patient & Visitor Support
Accomplishments
Partner of the Quarter - Starbucks | April 2025
Recognized for outstanding performance, teamwork, and customer service.
Timeline
Barista Shift Supervisor
Starbucks
07.2025 - 01.2026Read More
Barista Trainer
Starbucks
05.2025 - 12.2025Read More
Barista
Starbucks
08.2024 - CurrentRead More
Arizona State University
Bachelor of Science from Psychology
Read More