Jennifer Zavala

Hardworking employee with customer service, multitasking and time management abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Devoted to giving every customer a positive and memorable experience.

• Greeted and communicated with customers to take beverage/food orders and offer recommendations based on taste preferences.
• Maintained calm demeanor during high-volume periods and special events.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Assisted customers in locating the right product for their needs.
• Identified customer needs and delivered relevant product solutions and promotions.
• Built customer rapport and delivered excitement leading towards the customers' new product(s).
• Understand and expand product knowledge to help answer questions and overall enhance the customer experience.
• Monitored performance of crew members in the field, providing feedback and guidance when needed.
• Provided ongoing coaching and mentoring to crew members to increase productivity levels.
• Ensured that all safety protocols were followed during service and training sessions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.