Bianca Aikens
Copperas Cove
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Circle K Gas Station
Temple
12.2024 - Current
- Operations Management: Direct daily business operations, handle shift scheduling, and step in for the General Manager to oversee team performance and customer satisfaction.
- Team Leadership: Train, mentor, and supervise staff across the customer service, sales, and food service departments, ensuring company standards are met.
- Financial Oversight: Manage daily cash drawers, complete nightly safe drops, and review sales targets to help drive location profitability.
Food Captain / Shift Lead
Circle K Gas Station
Temple
03.2025 - 10.2025
- Quality & Service Control: Oversaw front-of-house food service and presentation, ensuring orders were prepared accurately and served efficiently during high-volume shifts.
- Inventory & Safety: Managed food inventory levels, monitored health and safety protocol compliance, and coordinated with kitchen staff to minimize waste.
- Issue Resolution: Handled escalated customer complaints promptly, ensuring a positive dining experience and retaining guest loyalty.
Sales Representative Lead
Circle K Gas Station
Temple
12.2024 - 03.2025
- Performance Driving: Led the sales team by example, consistently meeting personal sales targets while coaching peers on upselling and customer engagement techniques.
- Onboarding: Assisting in training new sales hires on product knowledge, point-of-sale (POS) systems, and effective communication strategies.
- Frontline Support: Greeted customers, processed transactions accurately using the POS system, and answered product or menu inquiries in a friendly, professional manner.
- Environment Maintenance: Kept the front-of-house clean, organized, and fully stocked to support a smooth workflow and a welcoming environment.
Window Cleaner Crew Lead
Down and Dirty Cleaning Service
Port Richey
02.2013 - 08.2024
- Operations & Scheduling: Coordinated and optimized daily operational schedules, balancing client requirements, project deadlines, and resource allocation to ensure on-time delivery.
- Quality Assurance & Leadership: Monitored job sites to ensure adherence to quality standards while fostering a positive and collaborative team culture.
- Client Relationship Management: Acted as primary point of contact for customer concerns, resolving issues promptly to maintain high satisfaction and strengthen long-term partnerships.
- Training & Onboarding: Spearheaded the onboarding and training of new team members, delivering essential skills, standard operating procedures, and knowledge to accelerate time-to-productivity.
- Daily Duties: Clean interior and exterior glass, frames, sills, and tracks using traditional squeegees and water-fed poles.
- Residential Care: Comprehensive cleaning of multi-story homes, including meticulous track wiping, screen deep-cleaning, and skylight maintenance.
- Commercial & Retail: Recurring service schedules tailored for storefronts, office parks, and low-to-mid-rise commercial buildings to maintain a pristine brand image.
- Maintain clean, organized company vehicles and inspect equipment daily for safety defects.
- Walk through job sites with customers to ensure total satisfaction before leaving.
Sales Agent
Health Insurance Sales Agent
09.2022 - 08.2023
- Client Advisory & Education: Advised clients on health insurance options, clearly explaining coverage details and helping members understand complex documents like Summaries of Benefits and Coverage (SBCs) and Explanations of Benefits (EOBs).
- Plan Selection: Assessed individual and family needs, financial situations, and medical requirements to recommend the most suitable health insurance plans.
- Application Management: Facilitated the entire enrollment and application process, ensuring all documentation was accurate and complete for timely policy issuance.
- Regulatory Compliance: Stayed consistently up to date with changing healthcare laws, insurance regulations, and policy updates to provide clients with accurate, current information.
- Client Retention & Support: Built and maintained strong client relationships by providing ongoing support, answering coverage inquiries, and resolving issues to ensure high customer satisfaction.
- Carrier Coordination: Collaborated directly with insurance carriers to obtain accurate quotes, assist with claims processing, and resolve billing or coverage disputes on behalf of clients.
- Licensed Health Insurance Agent (Self-Employed)
Overnight Stocking & Inventory
Walmart
Port Richey
01.2020 - 09.2022
- Overnight Logistics: Safely receive, unload, and organize high-volume freight during night shift hours, preparing the store for daily morning openings.
- Night Shift Compliance: Adhere to all safety guidelines and company policies while operating backroom machinery and handling overnight equipment independently.
- Inventory Control & Auditing: Maximize inventory accuracy under minimal supervision by conducting nightly bin audits, picking items for the sales floor, and correcting shelf capacities.
- Merchandise Presentation: Stock, rotate, and zone products overnight; set up promotional displays and remove damaged goods to ensure the sales floor is clean and ready for customers by morning.
Education
High School Diploma -
Ridgewood Highschool
Port Richey, FL01-2018
Skills
- Operations & Inventory Control
- Team training
- Performance Coaching and Mentorship
- Task delegation
- Conflict resolution
- Facilities & Job Site Monitoring
- Supply chain logistics
- Inventory auditing
- Loss Prevention
- Inventory Management
- Operational Oversight
- Customer Service & Sales
- Client Relationship Management (CRM)
- Consultative Selling & Upselling
- Account retention
- POS systems
- Product Knowledge
Timeline
Food Captain / Shift Lead
Circle K Gas Station
03.2025 - 10.2025
Assistant Manager
Circle K Gas Station
12.2024 - Current
Sales Representative Lead
Circle K Gas Station
12.2024 - 03.2025
Sales Agent
Health Insurance Sales Agent
09.2022 - 08.2023
Overnight Stocking & Inventory
Walmart
01.2020 - 09.2022
Window Cleaner Crew Lead
Down and Dirty Cleaning Service
02.2013 - 08.2024
High School Diploma -
Ridgewood Highschool