Nayleena Hernandez
San Diego,USA
Summary
Experienced hospitality and business development professional with a strong background in upscale, high-volume dining environments. Skilled in customer service, upselling, relationship building, and sales growth. Proven ability to work under pressure while delivering exceptional guest experiences and driving revenue.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Culinary Dropout
Del Mar, CA
04.2025 - Current
- Executed high-quality service delivery in a fast-paced upscale restaurant environment.
- Executed promotional strategies for special appetizers, desserts, and specialty beverages.
- Oversaw all aspects of restaurant setup, including menu development, staff recruitment, and customer service protocols.
Server (Seasonal)
Del Mar Racetrack
Del Mar, CA
07.2022 - Current
- Serve high volumes of guests during peak race seasons
- Executed annual Breeders' Cup banquet service for two years in a row, ensuring seamless operations and guest satisfaction.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
Business Developer
Flood Buster Restoration
Santee, CA
11.2023 - 02.2025
- Generated new leads to expand business opportunities through targeted cold calling and relationship building.
- Designed comprehensive strategies aimed at expanding market presence and maximizing revenue potential.
- Developed and nurtured long-term client relationships to foster loyalty and trust.
Hostess / To-Go Server
Casa de Bandini
Carlsbad, CA
02.2023 - 10.2023
- Oversaw reservation management, waitlist coordination, and guest flow optimization.
- Executed processing of takeout orders while ensuring exceptional guest service standards.
- Managed reservation system, optimizing seating arrangements for efficiency.
Server
Benihana
Carlsbad, CA
08.2021 - 06.2022
- Delivered exceptional service in a fast-paced dining environment.
- Executed opening and closing procedures to ensure operational efficiency.
- Facilitated colleague support during peak hours to cultivate a collaborative work environment.
Shift Leader
Taco Bell
Carlsbad, CA
03.2019 - 08.2021
- Oversaw and mentored team members to enhance skill development and performance.
- Oversaw cash handling, deposit management, and inventory control processes.
Education
High School Diploma - undefined
Vista High School
Business Coursework
Palomar College
Skills
- Customer Service Excellence
- Upselling & Sales Growth
- Relationship Building
- POS Systems- Toast & Aloha
- Team Collaboration
- Operations & Inventory Control
- Communication
- Food Safety Knowledge
Certification
- RBS Certification
- Food Handler Card
Timeline
Server
Culinary Dropout
04.2025 - Current
Business Developer
Flood Buster Restoration
11.2023 - 02.2025
Hostess / To-Go Server
Casa de Bandini
02.2023 - 10.2023
Server (Seasonal)
Del Mar Racetrack
07.2022 - Current
Server
Benihana
08.2021 - 06.2022
Shift Leader
Taco Bell
03.2019 - 08.2021
High School Diploma - undefined
Vista High School
Business Coursework
Palomar College