Bianca Alcantara
Fort Cavazos,Texas
Summary
Dedicated Professional with extensive experience in customer service, and leadership. Solid team player with an upbeat, positive attitude and excels at managing multiple priorities in a fast paced environment. Looking to obtain a position in a company where I can utilize my skills, as well as demonstrate customer support ability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Benefit Advisor
Willis Towers Watson
Fort Cavazos
04.2026 - Current
- Assisted clients in understanding benefits options and enrollment processes.
- Provided support in resolving client inquiries related to health plans and retirement savings.
- Collaborated with team members to streamline benefit communication materials for clients.
- Conducted research on industry trends to enhance client recommendations and service delivery.
- Maintained accurate records of client interactions and benefits selections in CRM system.
- Adapted quickly to changes in regulations impacting employee benefits and communicated updates effectively.
Senior Resolution coordinator
Walmart
Fort Cavazos, TX
03.2023 - 01.2024
- Assist customers efficiently and in a timely manner while maintaining professionalism.
- Using fact finding tools to identify customer complaints and resolutions.
- Prepared detailed findings and reports for proper departments in regard to customer concerns.
- Conducted thorough review of customer accounts to ensure compliance with company policies.
- Stayed updated on policy changes and updates to procedures.
- Reported directly to a team leader and a team manager.
- Remained calm and professional in difficult customer situations.
Education
General Studies
Austin Community College
Austin, TX06.2026
Skills
- Strategic and Critical Thinking
- Time Management and Organization
- Record-Keeping and Data Entry
- Communication and Interpersonal Skill
- Proficient in Microsoft Office Suites
- Business Operations
- Customer Relations
Certification
Texas life and health license
Timeline
Licensed Benefit Advisor
Willis Towers Watson
04.2026 - Current
Senior Resolution coordinator
Walmart
03.2023 - 01.2024
General Studies
Austin Community College