Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Alvarez

Vacaville,CA

Summary

Tenacious Debt Collector with background in managing both consumer and commercial accounts. Expertise lies in negotiation, resolution strategies and maintaining professional relationships. Demonstrated strengths include communication skills, empathy, and understanding of legal procedures. Have made significant impact by decreasing outstanding debts and improving cash flow for previous employers.

Overview

9
9
years of professional experience

Work History

Intake Lead Specialist

Ambrose Solar
Vacaville, CA
03.2024 - Current
  • Participated in weekly meetings with senior leadership team to discuss progress made by Lead Specialists in meeting objectives set out for them.
  • Identified opportunities for improvement in existing processes based on customer feedback.
  • Developed and maintained relationships with potential customers through phone conversations.
  • Followed up with customers after scheduled appointments were completed.
  • Provided exceptional customer service through effective telephone communication and follow-ups.

Debt Collector

PCSI
Fairfield, CA
03.2020 - 02.2024
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Reconciled discrepancies between customers' accounts and statements of account.
  • Drafted letters demanding payment from delinquent customers using standard templates.
  • Processed incoming payments from customers according to established procedures.
  • Ensured all collection activities complied with applicable laws and regulations.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Revenue Recovery Specialist

Rash Curtis & Associates
Vacaville, CA
08.2015 - 01.2020
  • Negotiated settlements for past due accounts with customers while ensuring company compliance with applicable laws and regulations.
  • Made payment arrangements to prevent further litigation action.
  • Supervised a team of 10 collectors in order to maximize efficiency and effectiveness.
  • Developed strategies for collecting overdue payments while preserving customer relationships.
  • Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.

Education

Some College (No Degree) - EMT

Solano Community College
Fairfield, CA

Skills

  • Quality Assurance
  • Customer Relations
  • Account Management
  • Persuasion strategies
  • Negotiation
  • Call center background
  • Call Management
  • Sales Support
  • Appointment Scheduling
  • Multitasking

Timeline

Intake Lead Specialist

Ambrose Solar
03.2024 - Current

Debt Collector

PCSI
03.2020 - 02.2024

Revenue Recovery Specialist

Rash Curtis & Associates
08.2015 - 01.2020

Some College (No Degree) - EMT

Solano Community College

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Bianca Alvarez