Summary
Overview
Work History
Education
Skills
Awards and Honors
Certification
Languages
Timeline
Generic

Bianca Anicama

Doral,Florida

Summary

Motivated and globally minded student entering the University of Florida as a Political Science and Economics double major on a Pre-Law track. Proven experience in coordinating large-scale community service initiatives through Young Hearts for Change, mobilizing 500+ students and partnering with organizations to distribute resources and promote meaningful outreach. Skilled in remote coordination, logistics, and digital communication through roles such as Social Media Campaign Manager and Lead Call Center Representative, where I supervise operations and handled high-volume communication with professionalism and efficiency. Detail-oriented, adaptable, and deeply committed to humanitarian work, with strong organizational skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Call Center Lead

RAW Marketing
05.2025 - Current
  • Lead daily operations to ensure efficient call handling and customer satisfaction.
  • Fostered a positive team environment through effective communication and feedback.
  • Collaborated with management to optimize scheduling and resource allocation.
  • Resolved escalated customer issues, ensuring timely and satisfactory outcomes.
  • Implemented process enhancements that streamlined call resolution times.

Social Media Campaign Manager

Nicole Reinoso Campaign
06.2024 - 07.2025
  • Developed and executed targeted social media campaigns to enhance brand visibility.
  • Collaborated with cross-functional teams to align campaign goals with marketing objectives.
  • Managed the campaign’s social media presence to ensure consistent, community-focused messaging.
  • Attended campaign and community events, building connections with local organizations and leaders.
  • Analyzed engagement data to improve digital outreach strategies and voter interaction.

Private Tutor

Self Employed Services
08.2023 - 06.2025
  • Developed customized lesson plans to address individual student needs and learning styles.
  • Utilized engaging teaching methods to enhance student understanding and retention of complex concepts.
  • Assessed student progress through regular evaluations, providing constructive feedback for improvement.
  • Implemented effective study strategies to boost students' academic performance and confidence levels.
  • Adapted instructional techniques to accommodate special needs students.

Education

High School Diploma -

Downtown Doral Charter Upper School
Doral, FL
06-2025

Associate of Arts -

Miami-Dade College
Doral, FL
04-2025

Bachelor of Arts - Political Science And Economics

University of Florida
Gainesville, FL
06-2028

Skills

  • Escalation handling
  • Aegis CRM
  • Timekeeping
  • Document management
  • Information tracking
  • Public Speaking
  • Political Communication
  • Leadership & Team Coordination
  • Adaptability & Problem Solving
  • Soft Skills Courseware Certified
  • Political communication, and digital strategy under high-stakes conditions
  • Microsoft Office & Google Workspace

Awards and Honors

  • Girl Scouts Gold Award – The highest and most prestigious honor in Girl Scouting, awarded to less than 8% of Girl Scouts nationally. This award recognizes exceptional leadership, dedication, and the successful completion of a sustainable, impactful community service project that addresses a pressing local or global issue; awarded for Young Hearts for Change.
  • Silver Knights Honorable Mention (Speech) – Distinguished recognition in the highly competitive Silver Knights Awards, which honor outstanding student achievement across South Florida. The Honorable Mention in the Speech category highlights excellence in public speaking, persuasive communication, and advocacy.
  • NHS Scholarship Semifinalist – Selected as one of approximately 600 semifinalists and finalists nationwide from a competitive pool of over 16,000 applicants. This distinction recognizes academic excellence, leadership, service, and character, placing me in the top 3.75% of National Honor Society senior applicants.
  • Girl Scouts Bronze and Silver Awards

Certification

  • Soft Skills Courseware Certified
  • Computer Competent

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Call Center Lead

RAW Marketing
05.2025 - Current

Social Media Campaign Manager

Nicole Reinoso Campaign
06.2024 - 07.2025

Private Tutor

Self Employed Services
08.2023 - 06.2025

High School Diploma -

Downtown Doral Charter Upper School

Associate of Arts -

Miami-Dade College

Bachelor of Arts - Political Science And Economics

University of Florida
Bianca Anicama