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Call Center Specialist - Patient Navigator

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Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with patients. Demonstrated ability to improve patient satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Motivated and globally minded student entering the University of Florida as a Political Science and Economics double major on a Pre-Law track. Proven experience in coordinating large-scale community service initiatives through Young Hearts for Change, mobilizing 500+ students and partnering with organizations to distribute resources and promote meaningful outreach. Skilled in remote coordination, logistics, and digital communication through roles such as Social Media Campaign Manager and Lead Call Center Representative, where I supervise operations and handled high-volume communication with professionalism and efficiency. Detail-oriented, adaptable, and deeply committed to humanitarian work, with strong organizational skills.

Results-driven professional with extensive experience in customer service operations. Known for integrity and teamwork, with a strong background in mentoring and managing complex customer issues. Committed to elevating customer satisfaction and operational efficiency.

Dedicated healthcare professional with 8+ years of experience supporting member satisfaction, patient access, and call center operations. Proven leader with strengths in team coordination, training support, workflow implementation, and HIPAA-compliant patient services. Recognized for strong interpersonal communication, multitasking, and commitment to operational excellence. Seeking to contribute skills and continue professional growth within an established healthcare organization.

Catherine Robinson

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Call Center Lead

Coordinator

Coordinator

Financial Services Representative

Customer Service Representative

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Paralegal Studies Certification -

B.A. - Philosophy & Religion

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Customer Service Training

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Call Center Lead

Coordinator

Coordinator

Financial Services Representative

Customer Service Representative

Paralegal Studies Certification -

B.A. - Philosophy & Religion

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