BIANCA AVILA
New Braunfels,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Assistant
Claymex Brick & Roofing
New Braunfels, USA
12.2024 - 03.2026
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Performed data entry tasks with accuracy and speed utilizing business dynamics.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Invoicing Po in a timely Manner.
- Maintained accurate records of office supplies and placed orders as needed.
- Managed office supply orders and inventory to support availability.
CSR - Customer Service Representative
Ibex global
New Braunfels, USA
01.2024 - 12.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends.
- Identified opportunities for process improvement based on common customer inquiries.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints, following standard operating procedures.
Cashier/Customer Service/Prep Dishwasher
Burger King
New Braunfels, USA
10.2021 - 12.2023
- Prepared and cooked a variety of fast food items, including burgers, fries, chicken nuggets, and sandwiches.
- Managed inventory levels by monitoring stock levels of ingredients and notifying management when supplies were low.
- Handled cash transactions accurately at the register while providing friendly customer service.
- Maintained a clean work station throughout the shift by regularly cleaning surfaces, utensils, equipment, etc.
- Operated commercial dishwashing equipment to maintain cleanliness and sanitation standards.
- Sorted and rinsed dishes, pots, and utensils before placing them in the dishwasher.
Day Porter/Janitor
4M Building Solutions
Schertz, USA
01.2015 - 09.2019
- Performed daily cleaning and maintenance tasks to ensure a clean and safe environment for staff and visitors.
- Assisted in setting up meeting rooms or event spaces according to specific requirements.
- Managed the inventory of cleaning supplies, restocking as needed to maintain adequate levels.
- Collaborated with team members to coordinate schedules and assignments for optimal coverage.
Education
High School Diploma -
Emma Lee Broady Academy
San Antonio, TXSkills
- Customer service
- Cash handling
- Porter
- Inventory control
- POS
- Custodial experience
- Janitorial experience
- Commercial cleaning
- Data entry
- Dishwasher
Certification
Driver's License
Timeline
Office Assistant
Claymex Brick & Roofing
12.2024 - 03.2026
CSR - Customer Service Representative
Ibex global
01.2024 - 12.2024
Cashier/Customer Service/Prep Dishwasher
Burger King
10.2021 - 12.2023
Day Porter/Janitor
4M Building Solutions
01.2015 - 09.2019
High School Diploma -
Emma Lee Broady Academy