Bianca Banks-Jordan
Human Resource
Minneapolis,MN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Lead Case Manager
Placement Partners Inc
Edina, MN
06.2022 - 04.2024
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of services.
- Provided support and mentoring for less experienced Case Managers.
- Provided hands-on and proactive leadership to new case management staff.
- Assisted individuals with eligibility for available services.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Maintained up-to-date case records with case activity status.
Employment Case Manager
American Gi Forum Of California
San Antonio, TX
10.2021 - 04.2022
- Assisted clients in accessing community resources such as housing, employment, medical care, and legal services.
- Conducted assessments of client's physical, mental health, and financial status to determine eligibility for social services programs.
- Assessed risk factors associated with a variety of issues that affect individuals' ability to maintain employment stability or find suitable housing accommodations.
- Coordinated transportation arrangements for low-income individuals seeking access to medical appointments or job interviews.
- Collaborated with employers in order to secure job placements for qualified candidates.
- Helped individuals address disabilities and put together career plans.
Community Service Program Director
Eon Incorporated
Hutchinson, MN
10.2019 - 01.2021
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Directed staff training on technical aspects of programming activities.
- Trained, supervised, coached, evaluated, and disciplined personnel.
- Hired and developed staff members to collaboratively achieve program goals.
Operations Analyst
Cargill
Wayzata, MN
11.2013 - 11.2019
- Maintained up-to-date records of all transactions related to operational activities.
- Provided technical assistance in troubleshooting issues related to operational systems.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Educated personnel on company policies to foster improved customer retention and increased revenue.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Provided project management support for the development of new products, services, or processes.
Education
Master of Arts - Human Resources Management
Saint Marys University of Minnesota
Winona12-2022
Bachelor of Science - Human Services
Metropolitan State University
Saint Paul, MN05-2019
Skills
- Service Delivery
- Compliance Monitoring
- Staff Management
- Resource Management
- Needs Assessment
- Documentation And Reporting
- Recruitment
- Organization and Multitasking
- Eligibility Assessments
- Program Development
- Staff Training
- Case Records Management
- Operational Standards
- Data Entry and Analysis
- Conflict Resolution
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsQuote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Lead Case Manager
Placement Partners Inc
06.2022 - 04.2024
Employment Case Manager
American Gi Forum Of California
10.2021 - 04.2022
Community Service Program Director
Eon Incorporated
10.2019 - 01.2021
Operations Analyst
Cargill
11.2013 - 11.2019
Master of Arts - Human Resources Management
Saint Marys University of Minnesota
Bachelor of Science - Human Services
Metropolitan State University
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