Katy Stimatze
Bozeman,MT
Summary
Dedicated case manager with extensive experience coordinating comprehensive care for individuals, ensuring needs are met through tailored support. Proactive and resourceful with a deep understanding of community resources that enhance client outcomes. Exceptional communication skills foster strong relationships with clients and stakeholders, driven by a genuine passion for helping others achieve their goals. Committed to advocating for individuals and navigating complex systems to facilitate access to essential services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Case Manager
Maximus
08.2024 - Current
- Coordinated services with other agencies, community-based organizations, and employment professionals to provide useful benefits to clients.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Developed and implemented training programs for staff.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
Administrative Supervisor
Community Health Partners
09.2022 - 04.2024
- Managed conference scheduling and travel arrangements for key personnel.
- Managed and created provider schedules.
- Assisted colleagues, managers and patients through regular communications and assistance.
- Offered office-wide software support, troubleshooting, and optimizing usage.
- Managed and trained administrative personnel in the listed tasks below:
- Collected, sorted, and distributed mail and prepared mail, messages, and courier deliveries.
- Screened and transferred incoming calls, relayed messages, transmitted information, and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Entered and maintained departmental records in EHR database.
- Created and updated physical and digital records to maintain current, accurate and compliant documentation.
- Organized, forwarded, and checked accuracy of incoming and outgoing emails.
Administrative Specialist
Alcohol and Drugs Services of Gallatin County
03.2022 - 09.2022
- Aided colleagues, managers and customers through regular communication and assistance.
- Data Entry
- Manage Counselor schedules and arrange appointments.
- Create and organize client files.
- Notarize affidavits for the courts.
- Screened and transferred incoming calls, delivered messages, and transmitted information and documents to internal personnel.
- Organized and transferred incoming emails and checked correctness of outgoing emails.
Front Office Coordinator
Bozeman Health Deaconess Hospital
01.2020 - 03.2022
- Managed conference scheduling and travel arrangements for key personnel.
- Collected, sorted, and distributed mail and prepared mail, messages, and courier deliveries.
- Screened and transferred incoming calls, delivered messages, transmitted information and documents to internal personnel.
- Collected patient documents and information upon referral.
- Entered and maintained departmental records in company database.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Organized and transferred incoming emails and checked correctness of outgoing emails.
Shift Lead
City Brew Coffee
04.2018 - 12.2019
- Manage the store while navigating teamwork and communication skills with my coworkers.
- Money management by counting the till and deposit during opening or closing shifts.
- Preparing food and beverages for customers while providing excellent customer service.
- Following proper food and safety guidelines while preparing and cooking food and beverage items.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Helped store management meet standards of service and quality in daily operations.
- Trained and mentored new employees to maximize team performance.
- Maintained a safe working environment by observing safety procedures, policies, and regulations.
- Directed employees to operate productively and working on tasks to meet business and customer needs.
Shift Lead
Pita Pit
05.2017 - 05.2019
- Manage the store instructing my coworkers and by counting the till and depositing every shift.
- Make food and beverages for customers while providing excellent customer service.
- Instruct my coworkers how to properly navigate the store, customers, and their duties.
- Following proper food and safety guidelines while preparing and cooking food.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Tracked receipts, employee hours and inventory movements.
- Trained and mentored new employees to maximize team performance.
Receptionist
The M Nail & Day Spa
06.2016 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Set up for upcoming appointments and parties.
- Clean and sterilize the store and equipment.
- Collected payments from clients and updated account balances.
- Maintained the reception area keeping it clean to give clients a positive first impression.
- Assisted staff with administrative needs to maximize efficiency and team productivity.
- Answered inquiries and resolved or relayed issues to management personnel to ensure client satisfaction.
Barista/ Shift Lead
The Mud Hut
09.2015 - 05.2016
- Money management by counting the till during opening and closing shifts.
- Product management and ordering.
- Keep merchandise properly stocked and appropriately dated.
- Serve custom Mud Hut coffee and tea beverages.
- Open and close the hut with quality and cleanliness standards.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on understanding of individual customer needs and preferences.
- Prevented food born illnesses and maintained store professionalism by cleaning and sanitizing work areas every shift.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu preparation and assorted off-label drinks to meet all customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Barista/ Guest Service Liaison
Target Starbucks
11.2014 - 09.2015
- Provide and coach team members on excellent customer service.
- Keep merchandise properly stocked and appropriately dated.
- Served custom Starbucks brand coffee and tea beverages that exceeded expectations for customers.
- Open and close the store kiosk to quality and cleanliness standards.
- Learned every menu preparation and assorted off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Provided in-depth information to customers on beverage preparation and offered samples of latest coffee brews.
Education
Some College (No Degree) - Criminal Justice
University of Arizona Global Campus
Phoenix, AZSome College (No Degree) - Nursing & Psychology
Montana Tech College
Butte, MTHigh School - undefined
Bozeman Senior High School
Bozeman, MT01.2009
Skills
- Extensive barista experience
- Effective leadership in managing priorities
- Proficient in supervising and mentoring staff
- Effective client relations skills
- Food safety protocols
- Product strategy development
- Risk management monitoring
- Proficient in technical concepts
- Proficient in electronic health record systems
- Performance enhancement strategies
- Efficient appointment management
- Equipment oversight
- Individualized instruction
- Comprehensive documentation skills
- Proficient in regulatory compliance
- Managerial experience in financial functions
- Proficient in customer interaction and service standards
- Compliance management
- Quality assurance and oversight
- Strategic growth planning
- Production data analysis
- Clinical assessment skills
- Client advocacy
- Case documentation
- Service delivery
- Certified notary professional
Certification
- Emergency Medical Responder, CPR, and First Aid certified.
- Brief experience in babysitting and elderly care.
- Restaurant experience, including knowledge in food safety guidelines.
Timeline
Lead Case Manager
Maximus
08.2024 - Current
Administrative Supervisor
Community Health Partners
09.2022 - 04.2024
Administrative Specialist
Alcohol and Drugs Services of Gallatin County
03.2022 - 09.2022
Front Office Coordinator
Bozeman Health Deaconess Hospital
01.2020 - 03.2022
Shift Lead
City Brew Coffee
04.2018 - 12.2019
Shift Lead
Pita Pit
05.2017 - 05.2019
Receptionist
The M Nail & Day Spa
06.2016 - 10.2016
Barista/ Shift Lead
The Mud Hut
09.2015 - 05.2016
Barista/ Guest Service Liaison
Target Starbucks
11.2014 - 09.2015
High School - undefined
Bozeman Senior High School
Some College (No Degree) - Criminal Justice
University of Arizona Global Campus
Some College (No Degree) - Nursing & Psychology
Montana Tech College
Hobbies and Interests
Experience with house cleaning and yard work.
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