Felicia Hodges
Fort Smith,AR
Summary
Dynamic case manager with extensive experience at Riverview Hope Campus, excelling in client advocacy and crisis intervention. Proven track record in reducing case resolution time and enhancing team performance through effective training. Skilled in compliance monitoring and relationship building, ensuring seamless service delivery and empowering clients to achieve their goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Case Manager
Riverview Hope Campus
- Provided mentorship to junior case managers, fostering professional growth within the team.
- Assisted clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
- Reduced case resolution time by streamlining processes and improving communication between departments.
- Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
- Conducted thorough assessments to determine the most appropriate resources and services for each client.
- Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
- Developed and implemented training programs for new case managers, improving overall team performance.
- Coordinated services for clients across multiple agencies, ensuring seamless provision of necessary supports.
- Increased referral rates by establishing partnerships with community organizations and service providers.
Cashier
Wendys Restaurant
04.2023 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Case Manager
Riverview Hope Campus
08.2023 - 05.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Private Home Health Aide
David Brown
04.2018 - 04.2021
- Administered prescribed medications under direction of physician.
- Provided mobility assistance such as walking and regular exercising.
- Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Anticipated patient needs proactively while maintaining a high level of confidentiality regarding their personal information.
- Enhanced patient comfort by providing compassionate personal care and assistance with daily activities.
- Acted as an advocate for clients, communicating their needs effectively with healthcare providers and family members when necessary.
- Provided transportation services for patients to attend medical appointments or participate in community activities safely.
- Performed light housekeeping duties to maintain a clean living space conducive to the healing process for patients.
Education
Certified Nurse Aide - Nursing
Kellogg Community College
Battle Creek, MI09.2007
Basic
Franklin High School
Coldwater, MI06.2007
Skills
- Case documentation
- Client advocacy
- Ethical practice
- Progress monitoring
- Compliance monitoring
- Service delivery
- Marketing and promotion
- Case assessment
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Direct patient care
- Team collaboration
- HIPAA compliance
- Decision-making
- Relationship building
- Case management tracking
- Data entry and analysis
- Case needs assessment
- Care coordination
- Documentation and reporting
- Crisis intervention
- Intervention plans
- Email and telephone etiquette
- Case management
- Staff education and training
- Court mandated reporter
- Social work
- Documentation proficiency
Certification
Notary
Timeline
Case Manager
Riverview Hope Campus
08.2023 - 05.2025
Cashier
Wendys Restaurant
04.2023 - 08.2025
Private Home Health Aide
David Brown
04.2018 - 04.2021
Lead Case Manager
Riverview Hope Campus
Certified Nurse Aide - Nursing
Kellogg Community College
Basic
Franklin High School