Bianca Battle
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
24
24
years of professional experience
Work History
Housekeeping Supervisor
Tahiti Village
Las Vegas
02.2022 - Current
- Oversaw daily housekeeping operations at leading resort, ensuring high standards of cleanliness and guest satisfaction.
- Conducted training for staff on cleaning standards and safety procedures, enhancing team compliance and performance.
- Evaluated guest rooms for cleanliness and regulatory compliance, maintaining quality standards and guest satisfaction.
Housekeeper
The Service Companies
02.2019 - 07.2019
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Cleaned and sanitized bathrooms, ensuring hygiene and comfort for guests.
- Engaged with clients and guests to enhance their experience during daily duties.
- Managed and organized cleaning supplies inventory to ensure readiness and efficiency.
- Interacted pleasantly with clients and guests when performing daily duties.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Janitorial Supervisor
Charlie Demetrios Janitorial
Las Vegas
11.2012 - 08.2018
- Supervised janitorial staff to uphold cleanliness standards across multiple facilities, enhancing overall hygiene and guest satisfaction.
- Implemented quality control measures for ensuring high standards of cleanliness were met at all times.
- Inspected work areas to ensure compliance with sanitation regulations.
- Coordinated supply inventory and ordered cleaning materials.
- Developed cleaning schedules based on facility needs and occupancy levels.
- Coordinated supply inventory and ordered cleaning materials as needed.
- Monitored compliance with local health codes regarding sanitation practices to ensure facility safety and regulatory adherence.
Housekeeper
Linq Hotel & Casino
Las Vegas
02.2015 - 05.2017
- Cleaned guest rooms to ensure high standards of hygiene and comfort.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Replaced bed linens and towels in guest rooms to maintain cleanliness and comfort.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Disinfected telephones, light switches and other frequently touched objects.
- Collaborated with team members to enhance efficiency of daily cleaning routines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleared trash receptacles in common areas and guest rooms to uphold cleanliness.
- Interacted pleasantly with clients and guests when performing daily duties.
- Addressed guest requests promptly to ensure satisfaction with housekeeping services.
- Ensured that all health standards were met during cleaning operations.
- Inspected guest rooms post-cleaning to guarantee readiness for new occupants.
- Prepared guest rooms for new occupants by ensuring they were clean and fully stocked.
Security Guard
CPS Security
Las Vegas
05.2010 - 10.2012
- Monitored premises to uphold safety standards and enforce security protocols.
- Conducted regular patrols to detect and document suspicious activities, enhancing overall security.
- Monitored premises to ensure safety and compliance with security protocols.
- Enforced company policies to maintain a secure environment, ensuring safety for all employees.
- Maintained accurate logs of daily activities, incidents, and visitor access.
- Provided customer service assistance to staff and visitors in a professional manner.
- Answered questions from the public regarding facility rules and regulations.
Inventory Associate
Wis International
Las Vegas
01.2009 - 04.2010
- Conducted inventory audits to verify compliance with company standards and enhance accuracy.
- Performed physical inventory counts to validate inventory records and identify discrepancies.
- Tracked inventory and conducted cycle counts to ensure precise record-keeping.
Security Guard
Protect Security
Las Vegas
08.2006 - 11.2008
- Monitored premises, ensuring safety and adherence to security protocols.
- Conducted regular patrols, identifying and reporting suspicious activities to enhance security.
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and address potential security threats.
- Managed access control for visitors and staff entering secured areas.
Cashier
McDonald's
Las Vegas
09.2004 - 08.2006
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register and handled various payment methods.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Processed customer transactions accurately and efficiently.
- Resolved customer inquiries and complaints quickly to maintain customer satisfaction and loyalty.
- Assisted customers with menu selections and special requests.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and addressed inquiries about products and services to enhance their shopping experience.
- Executed additional tasks designated by management.
- Answered customer questions and provided store information.
- Performed other duties as assigned by management.
- Provided exceptional customer service through active listening and engagement, fostering a positive environment.
Receptionist \ Cashier
Showroom Finish Carwash
Las Vegas
02.2002 - 05.2005
- Greeted customers warmly upon arrival at the carwash facility.
- Managed phone calls and scheduled appointments to optimize service availability.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Handled customer inquiries and resolved issues promptly and professionally.
- Handled customer inquiries and resolved issues to enhance client satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Monitored inventory levels and ordered supplies for operations.
- Provided information about services, pricing, and special offers to clients.
- Processed payments accurately using the point-of-sale system efficiently.
- Maintained cleanliness and organization of the reception area consistently.
- Updated and recorded customer information to ensure accurate account management.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Education
Diploma -
Cheyenne H.S
Las Vegas, Nv 06.2000 - 06.2000
Skills
- Housekeeping
- Cleaning procedures
- Cleaning techniques
- Attention to detail
- Performance improvements
- Inventory management
- Time management
- Customer service
- Customer-centric
- Team motivation
- Communication skills
Timeline
Housekeeping Supervisor
Tahiti Village
02.2022 - Current
Housekeeper
The Service Companies
02.2019 - 07.2019
Housekeeper
Linq Hotel & Casino
02.2015 - 05.2017
Janitorial Supervisor
Charlie Demetrios Janitorial
11.2012 - 08.2018
Security Guard
CPS Security
05.2010 - 10.2012
Inventory Associate
Wis International
01.2009 - 04.2010
Security Guard
Protect Security
08.2006 - 11.2008
Cashier
McDonald's
09.2004 - 08.2006
Receptionist \ Cashier
Showroom Finish Carwash
02.2002 - 05.2005
Diploma -
Cheyenne H.S
06.2000 - 06.2000