Bianca Bevans
Houston,TX
Summary
Results-oriented Support Manager offering [10] years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
16
16
years of professional experience
Work History
Student Support Representative
Houston Independent School District
08.2024 - Current
- Designed and facilitated high-level materials, targeted at promoting academic growth for more than 20 students
- Developed project plans and reports, which resulted in overall increase in student satisfaction
- Consulted with key decision makers regarding performance solutions and positive experiences.
Operations Coordinator
Mother's Rise Collective
02.2023 - 08.2024
- Advised clients on cost-reduction plan and best strategies to align with organizational goals while maintaining excellent customer service standards
- Created detailed reports and strategic systems for improvement, resulting in 20% increase in team cohesion
- Established partnerships with operations support and management to ensure compliance and proficiency.
Legal Operations Specialist
Legal Aid Society of Hawaii
03.2022 - 02.2023
- Handled diverse clerical and administrative tasks, including email and scheduling appointments, spreadsheets and digital records, ensuring timely resolution of issues
- Maintained detail-oriented approach to managing over 45+ customer conversations daily, ensuring timely resolutions
- Collaborated with clients and escalated their issues by phone or chat, ensuring positive onboarding process with timely resolution and proper communication.
Legal Operations Specialist
US NAVY
08.2019 - 03.2022
- Successfully facilitated service improvement by handling complex clerical tasks and phone inquiries, ensuring efficient communication and support for clients
- Expertly maintained project milestones by compiling training reports for over 500 confidential documents for prominent government staff
- Collaborated with team members to exceed email productivity, call wait times, and efficient KPI targets.
Compliance and Operations Manager
US NAVY
10.2008 - 08.2019
- Lead internal and external teams to deliver quality services in timely manner, resulting in excellent customer satisfaction and retention
- Improved staff retention rates to 10% through public training of over 25 personnel on policies and procedures, raising department's task readiness to 85%
- Managed departmental schedules and duties for diverse team of over 50 members.
Education
Bachelor of Science -
University of Maryland Global Campus
Adelphi, MD12.2024
Skills
- Proficient in Microsoft Office (Excel,Word PowerPoint)
- Strong Written Expression
- Data Analysis and Reporting
- Complex Problem Solving
- Adobe
- Staffing and Scheduling
- Service Orientation
- Risk Management
- Stress Tolerance
- Compliance and Regulatory Training
- Analytical Thinking
- Operational Efficiency
- Public Speaking and Group Facilitation
- Customer Satisfaction
- Microsoft Office
- Remote Support
- Dispute Resolution
Websites
Expectedgraduationdate
12/01/24
Timeline
Student Support Representative
Houston Independent School District
08.2024 - Current
Operations Coordinator
Mother's Rise Collective
02.2023 - 08.2024
Legal Operations Specialist
Legal Aid Society of Hawaii
03.2022 - 02.2023
Legal Operations Specialist
US NAVY
08.2019 - 03.2022
Compliance and Operations Manager
US NAVY
10.2008 - 08.2019
Bachelor of Science -
University of Maryland Global Campus
Similar Profiles
Jerome HillJerome Hill
High School Special Education Teacher at Houston Independent School District - Houston MSTCHigh School Special Education Teacher at Houston Independent School District - Houston MSTC
Adelaida GarzaAdelaida Garza
High School Biology Teacher at Houston Independent School District (HISD) - Westside High SchoolHigh School Biology Teacher at Houston Independent School District (HISD) - Westside High School
KENDRICK B. PAYNEKENDRICK B. PAYNE
Special Education Teacher at Worthing High School, Houston Independent School DistrictSpecial Education Teacher at Worthing High School, Houston Independent School District
Brittany JacksonBrittany Jackson
Assistant Principal at Houston Independent School District, HISDAssistant Principal at Houston Independent School District, HISD
ANDRE GOBERTANDRE GOBERT
Certified Debt Specialist at National Debt ReliefCertified Debt Specialist at National Debt Relief