Bianca Bibbs
Aurora,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
5
5
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Service Representative
Molina Healthcare
Downers Grove, Illinois
02.2022 - 09.2025
- Assisted members with inquiries about healthcare services and benefits.
- Educated clients on eligibility requirements for various programs and services.
- Managed high volumes of inbound calls while maintaining professionalism and patience.
- Collaborated with team members to resolve complex service issues effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Conducted regular follow-up calls with customers after resolving their issues.
- Documented interactions in the customer relationship management system accurately.
- Facilitated communication between members and healthcare providers for optimal service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Teller- Customer Service
PNC Bank
DeKalb, Illinois
03.2021 - 02.2022
- Processed customer transactions accurately and efficiently at PNC Bank.
- Assisted customers with account inquiries and provided product information.
- Maintained cash drawer integrity through regular balancing and reconciliation.
- Handled cash deposits, withdrawals, and check processing with precision.
- Provided exceptional customer service by resolving issues and answering questions.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Education
John Marshall High School
Chicago, ILSkills
- Customer relationship management
- Problem solving
- Conflict resolution
- Call center operations
- Time management
- Team collaboration
- Attention to detail
Timeline
Customer Service Representative
Molina Healthcare
02.2022 - 09.2025
Teller- Customer Service
PNC Bank
03.2021 - 02.2022
John Marshall High School