Hi, I’m
Bianca Bigby
Lithonia,GA
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 3+ years of experience and willingness to take on any challenge.
Overview
13
years of professional experience
Work History
CCNEO HEALTH CARE
Personal Care Assistant
06.2022 - 06.2024
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Menax Health Care
Certified Nursing Assistant
05.2011 - 07.2022
Job overview
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Allstate Corp
Insurance Claims Specialist
01.2018 - 06.2021
Job overview
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Followed up with customers on unresolved issues.
Education
Miller Grove High SchoolLithonia, GA
High School Diploma
05.2009
University Overview
- Honor Roll [2009]
Clark Atlanta UniversityAtlanta, GA
Skills
- Claims Investigation
- Claims analysis
- Policy Interpretation
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
Certification
- PCA - Personal Care Aide
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Availability
See my work availability
Not Available
Available
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sunday
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteLanguages
English
Bilingual or Proficient (C2)
Timeline
Personal Care Assistant
CCNEO HEALTH CARE
06.2022 - 06.2024
Insurance Claims Specialist
Allstate Corp
01.2018 - 06.2021
Certified Nursing Assistant
Menax Health Care
05.2011 - 07.2022
Miller Grove High School
High School Diploma
Clark Atlanta University
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