Bianca Bigby
Loganville,GA
Summary
Dynamic and compassionate Personal Care Assistant with a proven track record at MENAX HEALTH CARE, where I enhanced client wellness and self-esteem. Excelled in customer service and patient care, significantly improving client relationships. Skilled in cash handling and empathetic support, I consistently delivered exceptional service, achieving positive feedback and loyalty.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
CCNEO
Hiram, GA
08.2023 - 08.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Personal Care Assistant
MENAX HEALTH CARE
Decatur, GA
05.2011 - 07.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Cashier/Stocking
Walmart
Lithonia, GA
01.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Chef
Chef'd Up
Lithonia, GA
02.2008 - 08.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Assistant Manager
The Guest LLC
Loganville, GA
08.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
Associate Of Business Administration - Accounting And Business Management
Clark Atlanta University
Atlanta, GA06.2013
High School Diploma -
Miller Grove High School
Lithonia, GA05.2009
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Order Taking
- Professionalism and Courtesy
- Baking Temperatures
- Dough handling
- Scaling Ingredients
- Flavor Pairing
- Food safety and sanitation
- Knife Skills
- Cooking techniques
- Food quality
- Food presentation
- Meal Preparation
- Effective Communications
Timeline
Personal Care Assistant
CCNEO
08.2023 - 08.2024
Assistant Manager
The Guest LLC
08.2023 - 07.2024
Cashier/Stocking
Walmart
01.2023 - 02.2024
Personal Care Assistant
MENAX HEALTH CARE
05.2011 - 07.2022
Chef
Chef'd Up
02.2008 - 08.2024
Associate Of Business Administration - Accounting And Business Management
Clark Atlanta University
High School Diploma -
Miller Grove High School