Bianca Blue
Atlanta,GA
Summary
To secure a position with a dynamic organization that fosters professional growth and allows me to leverage and expand my skills, knowledge, and experience in a collaborative environment, contributing to the company’s success while advancing my career.
Overview
9
9
years of professional experience
Work History
Executive Director
Grand Expectations
Atlanta, GA
05.2023 - Current
- Company Overview: grandexpectations.org
- Serve as the primary spokesperson for the organization, representing its interests in the community, providing visionary leadership and develop strategic plans to achieve the organization's mission and goals
- Oversee the design, implementation, and evaluation of programs and services
- Ensure programs are aligned with the mission and objectives of the organization, developing training programs and resources to support staff and volunteer engagement
- Ensure compliance with all federal, state, and local regulations and standards, while overseeing organizational policies and procedures, maintaining high ethical standards
Financial Data Specialist (RES)
AppleOne Employment Agency
Denver, CO
07.2022 - 06.2024
- Created vendor files utilizing information submitted to ServiceNow
- Managed sensitive and confidential electronic data, while ensuring accuracy of data being entered into Sage Paperless and BusinessWorld
- Spoke with vendors to gather and create necessary forms to complete vendor setup file
- Utilize the IRS website to validate vendors TIN
- Prepare vendor reports to consolidate and find gaps in requested data
- Review and process requests for account maintenance, status updates, payments, errors
Associate Customer Service Representative of Corporate Wire Division
Wells Fargo
Golden, CO
10.2018 - 06.2022
- Initiating high risk, high volume, and large dollar (US dollar and foreign currency) international, domestic, tax, etc
- Wire transfers via phone for consumer, business, wholesale, and Wealth clients, including regulatory Dodd Frank eligible payments
- Working closely with our Foreign Exchange Sales team to assist the client in booking rates/contracts for all Private Bank wires and wires exceeding $100K USD
- Responds to complex wire inquiries from internal and external customers regarding wire transfer customer agreements, wire investigation cases, incoming wires, wires pending Risk and OFAC review, and wire cancellations
- Processing/creating routine to complex transactions, Resolving complex customer service inquiries in a timely manner
- Placing calls to customers on incoming wires, while processing return notification emails and calls as needed
Financial Service Specialist
Nordstrom Card Services
Centennial, CO
06.2015 - 01.2018
- Enter, review, and create new account applications
- Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit, and Gift Card products
- Answer and resolve escalated customer, store, and helpline calls
- Locate account numbers for Visa, Retail, and Debit cardholders shopping in Nordstrom stores
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
- Review and process requests for account maintenance, status updates, payments, errors and letter requests
Education
Colorado Northwestern CC Rangely
Rangely, CO05-2012
High School Diploma -
George Washington High School
Denver, CO05.2010
Skills
- Program Management
- Vendor Relations
- Training & Development
- QuickBooks proficient
- Salesforce
- Proficient in all Microsoft programs
References
Available upon request
Timeline
Executive Director
Grand Expectations
05.2023 - Current
Financial Data Specialist (RES)
AppleOne Employment Agency
07.2022 - 06.2024
Associate Customer Service Representative of Corporate Wire Division
Wells Fargo
10.2018 - 06.2022
Financial Service Specialist
Nordstrom Card Services
06.2015 - 01.2018
Colorado Northwestern CC Rangely
High School Diploma -
George Washington High School
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