Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Bianca Burrows

Reno,NV

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Gaming Bartender

Dotty's Casino
Sparks, NV
01.2023 - 10.2023
  • Adhered to company policies regarding responsible beverage service practices.
  • Checked ID's upon entry into the gaming area according to policy and procedure.
  • Balanced cash drawer at the end of each shift.
  • Provided excellent customer service by responding to inquiries promptly and courteously.

Salesperson

Bonanza Produce
Sparks, NV
07.2014 - 03.2022
  • Developed key customer relationships to increase sales.

  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Developed and implemented strategies to meet sales quotas.
  • Resolved customer complaints promptly and efficiently.
  • Collaborated with team members to develop effective sales plans.
  • Negotiated pricing contracts with customers to maximize profits.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Developed and maintained relationships with customers to ensure repeat business.

Transportation Manager

Bonanza Produce
Sparks, NV
04.2010 - 04.2014
  • Maintained up-to-date records of freight movement and shipment tracking information in the system.
  • Tracked real-time location of vehicles using GPS technology.
  • Negotiated contracts with carriers for transportation services at competitive rates.
  • Prepared shipping documents such as bills of lading, invoices, packing slips.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
  • Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
  • Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Facilitated smooth communication between drivers and management teams.
  • Implemented new dispatch software to improve overall efficiency.
  • Managed emergency situations calmly, providing support to drivers as needed.
  • Established solid partnerships with vendors and carriers, skillfully securing competitive rates.

Education

Some College (No Degree) - Logistics Management

University of Phoenix
Reno, NV

Skills

  • Account Management

Sales management

  • Territory Management
  • Relationship Building
  • Customer care
  • Transportation Regulations
  • Dispatch operations
  • Fleet Management
  • Route Optimization
  • Safety Management
  • Load Planning

Affiliations

  • armature golfer
  • handyman
  • true friend
  • amazing mother

Languages

English
Full Professional

Timeline

Gaming Bartender

Dotty's Casino
01.2023 - 10.2023

Salesperson

Bonanza Produce
07.2014 - 03.2022

Transportation Manager

Bonanza Produce
04.2010 - 04.2014

Some College (No Degree) - Logistics Management

University of Phoenix

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Bianca Burrows