Bianca Caballero
Elgin
Summary
3+ years in customer service and strong communication skills. Excelled in high-pressure environments, enhancing customer satisfaction and team efficiency through exceptional communication and attention to detail. Skilled in point of sale operation and relationship management, significantly contributing to workplace harmony and operational success.
Overview
6
6
years of professional experience
Work History
Waitress
No Manches Mexican Grill and Bar
11.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Expeditor
The Greens of Elgin
05.2019 - 08.2022
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Trained new expeditors and food runners according to company policies and standards.
Team Member
Crumbl Cookies
08.2022 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Waitress
Cinnamon Pancake House
01.2021 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Elgin Highschool
Elgin, IL05.2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
- Decision-making
- Service prioritization
- Memory retention
- Order accuracy
- Complaint resolution
- Active listening
- Time management
- Performance improvement
- Relationship management
- Upselling techniques
- Sales techniques
- Point of sale operation
- Cleanliness
- Communication skills
Languages
Spanish
Native or Bilingual
Timeline
Waitress
No Manches Mexican Grill and Bar
11.2023 - Current
Team Member
Crumbl Cookies
08.2022 - 12.2023
Waitress
Cinnamon Pancake House
01.2021 - 11.2023
Expeditor
The Greens of Elgin
05.2019 - 08.2022
Elgin Highschool
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