Bianca Caraballo
New York,NY
Summary
To contribute developed skills and customer service experience to a challenge position in a company offering opportunities for growth and advancement.
Overview
14
14
years of professional experience
Work History
Receptionist
Sculptor Capital
New York, NY
11.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Created detailed expense reports and requests for capital expenditures.
Concierge
Alliance Bernstein
01.2018 - 11.2019
- Utilize guest registration software to notify all stakeholders of guest arrival
- Interact and coordinate with various deliveries to employees and client meetings
- Monitor lobby and report incidents to physical security team
- Answer incoming phone calls on the main phone switchboard and direct calls to appropriate personnel
- Locate employees as requested by visitor or other personnel
- Greet conference center visitors and direct them to appropriate scheduled room
- Coordinate daily conference room schedules utilizing in-house reservations system and provide updates to physical security as required
Receptionist
Sportime Randall’s Island
01.2015 - 05.2017
- Welcomed and directed guests/visitors by maintaining employee and facility directories; giving instructions
- Booked and confirmed appointments with clients and tennis professionals using Aptus software
- Answer, screen and forward any incoming phone calls while providing information when needed
- Updated appointment calendars and schedule meetings/appointments using MS Office Excel
- Performed clerical duties such as filing, photocopying, collating, faxing etc
- Financed management, collection of membership fees using Aptus and POS software
Receptionist
Punch Fitness Center
01.2011 - 01.2015
- Greeted clients upon arrival and answering any questions they may have
- Maintained cleanliness of facility at all times
- Assisted in administrative duties including but not limited to: answering calls, faxing, filing, photocopying and managing inventory of facility
- Scheduled and confirmed appointments with clients and trainers
- Assisted in sales of memberships to clientele
- Maintained friendly and professional customer interactions
- Trained new employees on company customer service policies and service level standards
Education
Monroe College
Bronx, NYHigh School -
Bronx Regional High School
Bronx, NY06.2007
Skills
- Proficient in hardware and software applications
- Strong leadership
- Decision making
- Proficient in Team Collaboration
- Oral communication
- Written communication
References
Available upon request
Timeline
Receptionist
Sculptor Capital
11.2019 - Current
Concierge
Alliance Bernstein
01.2018 - 11.2019
Receptionist
Sportime Randall’s Island
01.2015 - 05.2017
Receptionist
Punch Fitness Center
01.2011 - 01.2015
Monroe College
High School -
Bronx Regional High School