Bianca Casillas Zavala
Corona,CA
Summary
Highly motivated human services professional with a strong foundation in social services, program coordination, and team leadership. Adept at strategic planning, operational management, and stakeholder communication. Dependable, adaptable, and results-focused, with a proven commitment to driving meaningful community impact.
Overview
10
10
years of professional experience
Work History
Regional Manager, Resident Services
Project Access
04.2025 - Current
- Lead performance of multiple Family & Senior Resource Centers ensuring contractual goals and outcomes are met.
- Established and maintained operational standards for 9 locations & 10 staff members.
- Recruit, train, and mentor Resident Services Coordinators, fostering a collaborative, high-performing team culture.
- Conduct site visits to ensure program compliance, safety, and operational excellence.
- Resolve escalated incidents and property concerns while maintaining strong relationships with partners and residents.
- Collaborate with leadership to assess community needs, launch new centers, and expand service reach through partnerships and donor engagement.
- Collaborated with cross-functional teams to align objectives and ensure cohesive execution of initiatives.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Resident Services Coordinator
Project Access
10.2020 - 04.2025
- Delivered person-centered case management, resource navigation, and advocacy for youth, adults, and seniors.
- Coordinated resident services, ensuring access to community resources and support programs.
- Secured $16,000 grant from Mazda North America Operations to support resident programming.
- Built partnerships with Cal-Fresh, Latino Health Access, Alzheimer’s OC, West Coast University, and Second Harvest Food Bank of Orange County.
- Streamlined communication processes between residents, management, and service providers for improved outcomes.
- Developed and implemented engagement strategies to enhance resident involvement and satisfaction.
- Mentored new staff, providing guidance on best practices in resident interaction and service delivery.
- Organized community events, health fairs, and workshops promoting resident engagement.
Case Management Intern
Orange Senior Center
01.2020 - 04.2020
- Coordinated case management services for elderly clients, ensuring comprehensive support and resource access.
- Assisted in developing individualized care plans tailored to clients' unique needs and preferences.
- Conducted client assessments to identify specific health, social, and emotional requirements.
- Facilitated successful transitions for clients by providing guidance on available resources and services.
Office Administration Assistant
Neutron Plating
08.2015 - 12.2019
- Managed office correspondence and scheduling to enhance operational efficiency.
- Coordinated meetings and prepared agendas, ensuring smooth administrative processes.
- Maintained accurate records and documentation, improving data retrieval speed.
- Assisted in the development of office procedures, streamlining daily operations.
Education
Bachelor of Science - Human Services
California State University, Fullerton
Fullerton, CA05-2020
A.A. - Social & Behavioral Studies
Riverside City College
RiversideSkills
- Referral coordination
- Program Development
- Collaborative team management
- Financial planning and compliance
- Community engagement development
- Staff training and development
- Salesforce platform expertise
- Skilled in utilizing Smartsheets for project tracking
- Proficient in Microsoft Office Suite
- Skilled in Adobe Acrobat functionalities
- Proficient in English and Spanish
- Certified in CPR, AED, and ServSafe
- Licensed driver in California
Timeline
Regional Manager, Resident Services
Project Access
04.2025 - Current
Resident Services Coordinator
Project Access
10.2020 - 04.2025
Case Management Intern
Orange Senior Center
01.2020 - 04.2020
Office Administration Assistant
Neutron Plating
08.2015 - 12.2019
Bachelor of Science - Human Services
California State University, Fullerton
A.A. - Social & Behavioral Studies
Riverside City College