Hi, I’m
Jermaine Harris
Milwaukee,WI
Summary
Experienced leader in case management and project oversight, adept at guiding teams to meet complex challenges. Proven ability to develop efficient processes and align team efforts with organizational goals. Recognized for a collaborative approach and dedication to maintaining high standards of excellence.
Overview
8
years of professional experience
Work History
Project Access
CSP Case Manager
03.2021 - 01.2025
Job overview
- Developed and executed client-focused service plans aligned with individualized goals and timelines.
- Coordinated with cross-functional teams (housing, healthcare, employment) to implement strategic support systems.
- Led regular progress updates and reported key milestones to supervisors and stakeholders.
- Maintained compliance-ready documentation for audits and program evaluations.
- Project Highlights: Successfully managed 20+ concurrent service plans with overlapping timelines.
Democratic Party of Wisconsin
Digital Field Organizer
01.2020 - 12.2020
Job overview
- Planned and executed community outreach events and volunteer operations under tight campaign deadlines.
- Used data analysis tools to target outreach and report performance metrics to leadership.
- Collaborated with regional team leads to optimize campaign strategy in assigned districts.
- Project Highlights: Helped increase voter engagement by 15% in targeted precincts through coordinated initiatives.
Outreach Healthcare
Targeted Case Manager / Crisis Case Management
01.2019 - 12.2020
Job overview
- Simultaneously managed caseloads of 30 high-needs clients, overseeing critical care timelines for clients.
- Conducted detailed needs assessments and coordinated timely interventions.
- Responded to crises requiring immediate multi-agency coordination.
- Developed custom strength-based services plan for each participant to meet individual therapy needs and personal strengths.
Alternatives
Care Coordinator
01.2017 - 12.2019
Job overview
- Served as primary liaison between clients, providers, and internal staff to ensure service continuity.
- Tracked progress of case milestones and facilitated ongoing service updates for 16 clients.
- Maintained accurate records and documentation in line with organizational policies.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Rust CollegeHolly Springs, MS
Bachelor of Arts from Communications
05-2011
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Decision-making
- Relationship building
- Documentation and reporting
- Positive attitude
- Conflict resolution
- Critical thinking
Affiliations
- Phi Beta Sigma Fraternity Inc.
Timeline
CSP Case Manager
Project Access
03.2021 - 01.2025
Digital Field Organizer
Democratic Party of Wisconsin
01.2020 - 12.2020
Targeted Case Manager / Crisis Case Management
Outreach Healthcare
01.2019 - 12.2020
Care Coordinator
Alternatives
01.2017 - 12.2019
Rust College
Bachelor of Arts from Communications
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