Patrice Walker
Milwaukee,WI
Summary
Seasoned professional with 9 years in health and human services roles, including case management and care coordination. Proven expertise in clinical assessments, treatment planning, and crisis management within community-based settings. Seeking a Health Care Administration role, equipped with a Master's Degree in Healthcare Administration and a strong background in program coordination and resource networking.
Overview
10
10
years of professional experience
Work History
CSP Case Manager
Milwaukee Mental Health Association
10.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Level II GPS Case Manager
St Charles Youth and Family Services
05.2022 - 10.2024
- Conduct comprehensive needs assessments for multiple families, ensuring a minimum caseload management of 12 families
- Facilitate appropriate child placements, adhering to the program's strength-based philosophy for optimal outcomes
- Advocate for the child's welfare across various settings, including court, school, and community environments
- Coordinate with internal and external agencies to leverage community resources, contributing to effective service delivery and treatment planning
CSP( Case Manager)
Wisconsin Community Services
01.2022 - 01.2023
- Demonstrated proficiency in applying evidence-based practices, including motivational interviewing and trauma-informed care, to support client recovery and well-being
- Conducted comprehensive assessments and coordinated substance use treatment services to meet individual client needs
- Ensured meticulous maintenance of client records, including assessments, treatment plans, and progress notes, adhering to regulatory standards set by DHS 63 and organizational policies
- Facilitated client engagement with the community, including home visits and transportation, while effectively managing client funds as needed
Care Coordinator
Guest House of Milwaukee
01.2021 - 01.2022
- Conducted comprehensive clinical assessments, including intake interviews and screenings, to evaluate new referrals, employing a trauma-informed and recovery-focused approach
- Formulated and executed individualized client treatment plans, provided skill training, and managed crises to support client rehabilitation and recovery
- Facilitated family engagement in the therapeutic process by setting expectations for involvement and ensuring active participation in treatment planning and execution
- Built and maintained a network of community support, linking clients with essential resources, while fostering collaborative relationships to enhance the system of care
Wraparound Care Coordinator
Broadstep Behavioral Health,Inc
01.2020 - 01.2021
- Coordinated comprehensive wraparound plans for children and families, ensuring personalized care based on individual strengths, needs, and available resources
- Conducted thorough needs assessments and developed safety plans to promote child and community welfare through structured supports and supervision
- Facilitated Child & Family Teams, synthesizing inputs from multiple stakeholders to craft and implement goal-oriented treatment strategies
- Managed a consistent caseload, conducting weekly in-home and community visits to monitor progress and maintain detailed documentation, including progress notes and official reports
Residential Case Manager
Milwaukee Center for Independence
01.2019 - 01.2020
- Conducted comprehensive home and community assessments to ensure case appropriateness and evaluate client satisfaction
- Collaborated with an interdisciplinary team to develop and review individual service plans, ensuring alignment with client needs
- Coordinated the scheduling of ODSP service provisions and supported staff with complex case management challenges
Office Manager/ Case Manager
Assured Care Services LLC
01.2017 - 01.2019
- Managed electronic medical records and scheduling systems, ensuring accurate data entry and retrieval while upholding patient confidentiality in compliance with HIPAA regulations
- Facilitated coordination of patient care services, streamlining patient flow and enhancing customer service to support both inpatient and outpatient continuity
- Monitored and maintained organizational budgets, overseeing facility records and equipment, while also handling payroll processing and conducting orientation sessions for new hires
Service Authorization Specialist /Front Desk Administrator
Independence First
01.2017 - 01.2019
- Coordinated and facilitated the hiring process by scheduling interviews, verifying references, and performing data entry, while also contributing to weekly orientations and serving as a backup interviewer
- Delivered exceptional customer service by warmly greeting visitors, upholding the organization's commitment to inclusivity, and managing inventory for office supplies and amenities
- Managed insurance-related responsibilities, ensuring verification of client eligibility, meticulous tracking and submission of prior authorizations, and effective communication with various healthcare stakeholders to maintain compliance and continuity of care
Assistant Office Manager
Med Group Home Health Care
01.2015 - 01.2017
- Conducted thorough insurance verifications and prepared analytical reports to summarize operational data and trends, supporting informed decision-making
- Managed budget compliance by overseeing facility maintenance, record-keeping, and equipment servicing, and facilitated new employee integration through comprehensive orientations
- Enhanced project outcomes by effectively communicating requirements, accelerating task completion, and conducting evaluations; efficiently coordinated schedules for Registered Nurses and Case Managers
Education
Master's Degree - Healthcare Administration
University of Phoenix
Milwaukee, Wisconsin12.2020
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Relationship building
- Documentation and reporting
- Conflict resolution
- Client advocacy
- Care coordination
- Community resources
- Case planning
Timeline
CSP Case Manager
Milwaukee Mental Health Association
10.2024 - Current
Level II GPS Case Manager
St Charles Youth and Family Services
05.2022 - 10.2024
CSP( Case Manager)
Wisconsin Community Services
01.2022 - 01.2023
Care Coordinator
Guest House of Milwaukee
01.2021 - 01.2022
Wraparound Care Coordinator
Broadstep Behavioral Health,Inc
01.2020 - 01.2021
Residential Case Manager
Milwaukee Center for Independence
01.2019 - 01.2020
Office Manager/ Case Manager
Assured Care Services LLC
01.2017 - 01.2019
Service Authorization Specialist /Front Desk Administrator
Independence First
01.2017 - 01.2019
Assistant Office Manager
Med Group Home Health Care
01.2015 - 01.2017
Master's Degree - Healthcare Administration
University of Phoenix
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