Emmanuel Alvarez
Lynn,MA
Summary
Dynamic professional with extensive experience in case management at Lynn Shelter Association, excelling in client advocacy and care planning. Proven ability to connect individuals with community resources while maintaining meticulous documentation. Strong communicator and problem solver, dedicated to empowering clients and enhancing service delivery. Proficient in Microsoft Excel and effective team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSP-HI Case Manager
Lynn Shelter Association
Lynn, USA
12.2024 - 12.2025
- Maintain accurate records of client care plans, documentation, and service delivery
- Respond to calls and emails promptly with professionalism and empathy
- Make connections between people and local community resources.
- Meet with people and help with meticulous planning based on their objectives or ambitions.
Licensed Pharmacy Technician
Middleton Pharmacy
Middleton, USA
10.2022 - 04.2025
- Preparing new prescription and refill requests for patients.
- Dispensing medication to patients per the prescription, or provider's orders.
- Packing and labeling a prescribed medication.
- Processing insurance claims.
- Tracking inventory.
- Licensed Immunizer
- Inventory Control Specialist
Intern
Boston Medical Center
Boston, USA
09.2023 - 04.2024
- Conduct home visits with a licensed social worker to observe how they assist patients following their treatment at Melrose-Walefield Hospital.
- Make notes about the social worker's visits and how the client's care might be enhanced.
Retail Staff
Target
Woburn, USA
03.2021 - 10.2022
- Observe to quickly understand whether a guest needs assistance or wants to interact
- Create a welcoming experience by authentically greeting all guests
- Provide exceptional guest service, customizing each experience and anticipating their needs
Recovery Support Specialist
Recovery Centers of America
Danvers, USA
10.2020 - 01.2021
- Monitored all clients during program activities
- Completed hourly rounds
- Used verbal and written communication skills at all times
- Ensured client safety and health at all times
Skilled Youth Development Professional
Boys & Girls Club of America
Lynn, USA
12.2019 - 08.2020
- Monitored all children during activities
- Program director of STEM program
- Facilitated all homework groups
Sales Associate
JCPenney
Peabody, USA
07.2017 - 12.2019
- Greeting and responding to customers needs and inquiries
- Operating cash registers
- Managing financial transactions
- Handling online orders and returns
Production Associate
Savers
Saugus, USA
06.2018 - 08.2018
- Handle warehouse materials
- Organize and sort through donations
- Properly recycle inventory
Elementary School Tutor
Child Development Center
Lynn, USA
08.2016 - 07.2017
- Met with local elementary students daily
- Assisted with Math and English homework
Education
Bachelor's - Social Work
Salem State University
Salem, MA05.2024
Associates of Arts - Health Science
North Shore Community College
Lynn, MA12.2019
High school or equivalent - Early College Program
Lynn Classical High School
Lynn, MA06.2015
Skills
- Microsoft Word
- PowerPoint
- Excel
- Skype
- YouTube
- Case management
- Client advocacy
- Care planning
- Social services knowledge
- Community engagement
- Documentation accuracy
- Effective communication
- Problem solving
- Conflict resolution
- Case documentation
- Critical thinking
- Positive attitude
- Home visits and inspections
- Team collaboration
- Client empowerment
Certification
- Abuse prevention training
- Hepatitis B training
- First aid, CPR and AED training
- Crisis prevention training
Campus Activities
- HPrep, Harvard Medical School, Boston, MA, 12/14, 03/15, Exposed to health and science professions, Presented a guided research project
- Internship, Boston Medical Center, 09/23, 04/24, Conduct home visits with a licensed social worker to observe how they assist patients following their treatment at Melrose-Walefield Hospital., Make notes about the social worker's visits and how the client's care might be enhanced.
Timeline
CSP-HI Case Manager
Lynn Shelter Association
12.2024 - 12.2025
Intern
Boston Medical Center
09.2023 - 04.2024
Licensed Pharmacy Technician
Middleton Pharmacy
10.2022 - 04.2025
Retail Staff
Target
03.2021 - 10.2022
Recovery Support Specialist
Recovery Centers of America
10.2020 - 01.2021
Skilled Youth Development Professional
Boys & Girls Club of America
12.2019 - 08.2020
Production Associate
Savers
06.2018 - 08.2018
Sales Associate
JCPenney
07.2017 - 12.2019
Elementary School Tutor
Child Development Center
08.2016 - 07.2017
Bachelor's - Social Work
Salem State University
Associates of Arts - Health Science
North Shore Community College
High school or equivalent - Early College Program
Lynn Classical High School