Bianca Chambers
Centennial,CO
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue with retention while bringing in new clients.
Overview
7
7
years of professional experience
Work History
Account Manager Indirect Channel
Comcast Business
Englewood, CO
05.2018 - 03.2024
- Coordinate , verify and manage orders assigned to me for Metro E Services. Including Ethernet Direct Internet, Ethernet Network services, Ethernet Private line services, Ethernet Private lines virtual services.
- Developed and maintained relationships with Strategic accounts to ensure customer satisfaction, retention and renewals of contract for Fiber (Ethernet) services.
- Provided training and guidance to new indirect partner account coordinators and Account Managers to move orders forward.
- Worked closely with internal teams to create customized solutions for partners' needs. Including negotiating terms, discounts and fiber paths with Sales engineers, Finance department, and Project managers.
- Reviewed and updated contracts to ensure compliance with legal requirements. Including Schools, Hospitals, Libraries, Clinics and Multi suite offices.
- Developed and maintained an efficient filing system for contract documents, and communication logs.
Contractor Partner Sales Coordinator
Apex Systems at Comcast Business
Englewood, CO
10.2016 - 05.2018
- Answered customers' questions about products, prices, and availability.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Place orders from Sales Partners daily and coordinate all documents in order to avoid install fails for new customers.
- Provided technical support to internal teams regarding product specifications and pricing structures.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and leadership, resulting in successful project outcomes.
Education
High School Diploma -
Aurora Central High School
Aurora, Co 06-2000
Skills
- Account Management
- Account development
- Client Relationship Management
- Revenue Generation
- Project Management
- Contract Negotiation
- Account Servicing
- Goal Setting
- Order Management
- Documentation And Reporting
- Upsell opportunities
- Teamwork and Collaboration
- Sales force training
- MS Word, Excel, and Outlook
Timeline
Account Manager Indirect Channel
Comcast Business
05.2018 - 03.2024
Contractor Partner Sales Coordinator
Apex Systems at Comcast Business
10.2016 - 05.2018
High School Diploma -
Aurora Central High School
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