Dahina Espinoza
Cape Coral,FL
Summary
Dynamic and results-driven professional with over 17 years of extensive experience in corporate business and operations management. Skilled in providing strategic direction, fostering exceptional customer service, and delivering operational excellence through strong leadership and organizational abilities. Passionate about building high-performing teams and enhancing full-service hospitality. Adept at developing innovative strategies to attract customers, implement effective management solutions, and drive continuous business growth.
Overview
20
20
years of professional experience
Work History
Account Executive | Indirect Channel
Comcast
Southwest Florida
01.2025 - Current
- Manage a multi-county indirect sales territory across Southwest Florida, partnering with authorized retailers to drive Xfinity Prepaid, Internet, and Mobile sales growth.
- Develop strategic business plans using market insights, sales analytics, and partner performance data to improve HSD attainment, participation, and overall portfolio performance.
- Achieved 91% portfolio participation, exceeding the company's effective performance expectation.
- Built and maintained strong relationships with dealer principals, store managers, and sales representatives through business reviews, field coaching, and performance planning, enhancing overall partner engagement.
- Executed localized sales strategies, partner incentive programs, and community events, averaging 11 events per month, significantly boosting partner engagement and sales performance.
- Coach partners on sales behaviors, customer engagement, conversion opportunities, and execution strategies to improve performance.
- Utilize Salesforce, XOE, and InfoQuest reporting tools to analyze KPIs, identify opportunities, and create action plans to drive growth.
- Collaborate with Sales Leadership, Marketing, Operations, and Government Affairs teams to execute initiatives and expand market opportunities.
- Supported the development of partner teams into stronger-performing sales organizations through coaching and accountability.
Assistant Store Manager
Xfinity Store by Comcast
Fort Myers, USA
08.2023 - 01.2025
- Supported daily store operations, enhancing sales performance and customer satisfaction.
- Coached and developed sales consultants, boosting customer engagement and sales execution.
- Partnered with Store and Market Leadership to analyze business results and implement strategies to achieve goals.
- Supported recruiting, onboarding, training, and development of team members to strengthen leadership pipelines.
- Resolved complex customer concerns, ensuring high standards of service and operational execution.
Sales Support Associate
Comcast
Cape Coral, USA
01.2023 - 08.2023
- Assisted customers with Xfinity Mobile activations, device setup, troubleshooting, and account support.
- Maintained operational standards while aligning with sales goals to enhance overall customer experience.
- Supported retail operations, managed inventory, coordinated merchandising, and provided customer account services to streamline processes.
Assistant Store Manager
Victoria's Secret
Elizabeth, USA
06.2022 - 11.2022
- Recruited, trained, and coached associates, resulting in improved sales performance and operational execution.
- Leveraged business reporting to identify opportunities that enhanced store profitability.
- Supported store operations, staffing, and merchandising to enhance customer experience.
Store Manager
Victoria's Secret PINK
Paramus & Elizabeth, USA
11.2014 - 06.2022
- Led high-volume retail operations with accountability for sales performance, profitability, staffing, merchandising, and customer experience.
- Built high-performing teams through targeted coaching, succession planning, and leadership development to enhance overall team effectiveness.
- Developed talent pipelines that facilitated internal promotions, leading to improved district performance.
- Partnered with district and corporate leadership to implement strategic initiatives that aligned with business goals and drove measurable improvements.
Store Manager | District Training Manager | Co-Manager
GUESS
New Jersey
04.2006 - 04.2011
- Increased store profitability by 20% through strategic planning, expense management, and operational improvements.
- Advanced from co-manager to store manager, overseeing multiple locations and enhancing sales, operations, payroll, inventory, and customer experience.
- Recruited, trained, and developed high-performing teams, resulting in promotions of associates and managers into leadership roles.
- Led district training initiatives that strengthened leadership development, sales execution, and operational consistency.
Education
Bachelor of Science - Business Management
Rasmussen University
01-2027
Associate of Science - Business Management
Rasmussen University
05-2026
Skills
- Sales execution
- Account management
- Partnership development
- Territory management
- Sales channel optimization
- Revenue enhancement
- Performance analysis
- Strategy planning
- Partner training
- Partner coaching
- Collaborative cross-functional work
- Customer experience enhancement
- Operational efficiency
- Local market engagement
Professional Highlights
- Nearly 20 years of leadership experience in telecommunications, indirect sales, and retail management.
- Nearly two years managing an indirect sales territory for Comcast, supporting partner growth and revenue performance.
- Recognized for developing strong partner relationships and improving sales execution through coaching and analytics.
- Experienced managing business performance through KPIs, reporting, strategic planning, and field execution.
- Proven ability to influence teams, develop leaders, and drive results through collaboration and accountability.
- Committed to continuous growth through professional development, higher education, and leadership opportunities.
Timeline
Account Executive | Indirect Channel
Comcast
01.2025 - Current
Assistant Store Manager
Xfinity Store by Comcast
08.2023 - 01.2025
Sales Support Associate
Comcast
01.2023 - 08.2023
Assistant Store Manager
Victoria's Secret
06.2022 - 11.2022
Store Manager
Victoria's Secret PINK
11.2014 - 06.2022
Store Manager | District Training Manager | Co-Manager
GUESS
04.2006 - 04.2011
Bachelor of Science - Business Management
Rasmussen University
Associate of Science - Business Management
Rasmussen University