Bianca Chang
Tallahassee,FL
Summary
Results-oriented Family Services Supervisor with expertise in case management, team leadership, and program development. Delivers effective communication and problem-solving to enhance client support and operational efficiency. Committed to fostering a respectful and compassionate environment for clients and team members.
Overview
1
1
Language
1
1
year of post-secondary education
1
1
year of professional experience
Work History
Family Services Supervisor
YMCA of South Florida
Pembroke Pines , FL
06.2025 - 08.2025
- Supervised family service programs, ensuring adherence to YMCA standards and enhancing program quality.
- Developed training materials for staff to enhance service delivery practices.
- Mediated conflicts between clients and staff, fostering a collaborative environment and improving client satisfaction.
- Maintained accurate records of client information and progress notes, supporting effective service delivery and program evaluation.
- Provided direct supervision over interns assigned to the department's family services unit.
- Collaborated with other departments to ensure successful program operations.
Family Services Counselor
YMCA of South Florida
Pembroke Pines, Florida
06.2024 - 06.2025
- Coordinated activities that promoted family engagement and community connection.
- Collaborated with other professionals to coordinate services for clients.
- Address feedback, concerns, and conflicts by communicating openly to clients while working toward solutions
- Collaborated with colleagues to enhance service delivery and member satisfaction.
- Provided support during family events to ensure smooth operations.
Education
Criminology - Criminology
Florida State University
Tallahassee, FL 08.2025 - 08.2026
Skills
- Program coordination
- Client management
- Records management
- Staff training
- Conflict resolution
- Team collaboration
Languages
Spanish
Limited
Affiliations
- Reading new novels
- Playing pickleball
- Plan to join Phi Alpha Delta in the Fall at FSU
- Attends Engage Church
- Nail Art
- Crafts such as making keychains from polymer clay and drawing
References
References available upon request.
Timeline
Criminology - Criminology
Florida State University
08.2025 - 08.2026
Family Services Supervisor
YMCA of South Florida
06.2025 - 08.2025
Family Services Counselor
YMCA of South Florida
06.2024 - 06.2025