Bianca Chavez
Marlboro,NJ
Summary
With over 13 years of experience in customer service and a strong background in logistics. I am a seasoned dispatcher with more than 7 years of hands on experience in the transportation industry. I am highly skilled in multitasking, problem-solving, and performing effectively under pressure. I am seeking a position where I can leverage my existing skills while also gaining new experience and broadening my professional background within an office setting.
Overview
13
13
years of professional experience
Work History
Team Lead Operations - Dispatch
RXO (Last Mile)
09.2022 - Current
- Oversaw daily operations by delegating and planning tasks to team members ensuring a smooth workflow and operational efficiency
- Monitored and resolved delivery issues, ensuring all delivery teams remained compliant with DOT regulations
- Managed and processed data for new contractors, collaborating with the compliance team to ensure all new hires met company standards
- Assisted in the billing process by accurately adding additional delivery charges, contributing to correct and timely invoicing
- Resolved escalated delivery concerns, applying proficient problem-solving skills to ensure customer satisfaction from start to finish
- Facilitated the chargeback process for product damages, minimizing company loss and managing associated administrative tasks
Dispatcher / CSR
XPO Logistics (Last Mile)
01.2017 - 09.2022
- Coordinate with drivers to ensure punctual, regulating time frames and minimizing delays
- Managed all aspects of third-party delivery services for customers, including follow-ups with customers / Crate&Barrel customer service and purchasing stores to ensure timely fulfillment
- Accurately entered and maintained delivery data into Google Drive / Excel ensuring precise record-keeping
- Resolved customer and store concerns via email and phone, serving as primary point of contact for purchasing stores
- Assisted customers by verifying and updating timely information, including time windows, address locations, and any time delays
Logistics Customer Service Manager
Pratt Industries
12.2012 - 10.2015
- Managed inbound/outbound shipments verifying shipment order status
- Scheduled appointments
- Coordinated and directed freight pick-up/drop-of between which dock doors are available
- Directed forklift operations, and prepared shipping labels, manifests & BOLS for all outbound orders.
- Performed quality assurance and quality control for both incoming and outgoing freights, as needed
- Prepared daily shipments through TMS (Transport Management System) for all of our customers distribution centers (DCs) and routed weekly orders into database for weekly pick ups
- Connected with management on all daily conference calls for updates on daily production
- Accomplishments
- Discovered pre-planning and managing time sensibly
- Cross-trained new employees
- Participated in year-end inventory audit
- Promoted from Office Lead to Customer Service Manager
Cashier/Photo Tech
CVS/Pharmacy
09.2012 - 10.2013
- Responsible for overseeing the front counter, maintaining the area neat
- Managed the cash register, including currency, check, gift cards, and MoneyGram transactions
- Ensured store conditions were kept clean, tidy and free of debris at all times
- Assisted customers in the usage of the self-printing kiosks and developed and processed photo orders
- Restocked aisles and assisted with developing holiday displays
- Made daily customer announcements over the PA system and greeted customers
- Accomplishments
- Inquired on how to handle money
- Experienced customer service
Education
High School Diploma -
Manalapan High School
Manalapan, NJ01.2012
Skills
- Microsoft Office Suite
- Rumba and AS400
- Transportation management systems
- Route optimization
- JDA software expertise
- Contract lifecycle management
Timeline
Team Lead Operations - Dispatch
RXO (Last Mile)
09.2022 - Current
Dispatcher / CSR
XPO Logistics (Last Mile)
01.2017 - 09.2022
Logistics Customer Service Manager
Pratt Industries
12.2012 - 10.2015
Cashier/Photo Tech
CVS/Pharmacy
09.2012 - 10.2013
High School Diploma -
Manalapan High School