Bianca Chico

• Maintained student database system by inputting and updating information accurately.
• Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
• Created flyers and promotional materials for upcoming events using graphic design software.
• Maintained accurate records of user inquires, troubleshooting processes and resolutions.
• Troubleshoot computers and peripherals such as printers, scanners, laptops.
• Diagnosed problems and identified solutions for resolving them quickly.
• Provided technical support via telephone for users with basic computer questions or issues.

AFA CyberPatriot | The National Youth Cyber Education Program

• Guided participants in developing their abilities and achieving their objectives in 6 different sessions
• Mentored 5 to 40 students on cybersecurity fundamentals each session
• Assisted K-12 learners in identifying and addressing cybersecurity vulnerabilities on virtual operating systems
• Developed strategies for problem solving and conflict resolution among team members.
• Conducted regular performance reviews to assess individual team member progress.