Bianca Daley
Summary
Adept Customer Service Representative with proven expertise in problem-solving and critical thinking, honed across roles at Allegiance Healthcare and other leading firms. Excelled in enhancing patient satisfaction and loyalty through effective communication and empathy, while ensuring HIPAA compliance. Skilled in data entry and insurance verification, consistently exceeding quality goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Allegiance Healthcare
03.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Customer Service Representative
Evicore Healthcare
02.2020 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Met and exceeded monthly quality goals.
Customer Service Representative
Percepta
05.2019 - 11.2019
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Inbound and outbound calls
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Assist with creating preauthorizations for medical needs, provide information regarding medical insurance and provide approval or denial reasons to members and providers.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05.2025
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL05.2023
High School Diploma -
Heritage High School
Palm Bay05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Professional telephone demeanor
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
Timeline
Customer Service Representative
Allegiance Healthcare
03.2023 - 05.2024
Customer Service Representative
Evicore Healthcare
02.2020 - 09.2022
Customer Service Representative
Percepta
05.2019 - 11.2019
Bachelor of Science - Psychology
University of Central Florida
Associate of Arts - General Studies
Eastern Florida State College
High School Diploma -
Heritage High School
Similar Profiles
Anna HontzAnna Hontz
EMT Basic at Allegiance HealthcareEMT Basic at Allegiance Healthcare
Winifred StarrWinifred Starr
CNA at Allegiance HealthcareCNA at Allegiance Healthcare
Jasiel Eliseo PenaJasiel Eliseo Pena
Emergency Medical Technician at Allegiance HealthcareEmergency Medical Technician at Allegiance Healthcare