Bianca De Casas
Simi Valley
Summary
Detail-oriented professional with extensive experience in customer service and administrative support within healthcare settings. Proficient in managing telehealth appointments and patient communications, ensuring accuracy and professionalism. Strong expertise in electronic health record (EHR) systems and medical terminology, recognized for enhancing customer experiences and resolving issues efficiently. Demonstrated ability to multitask across various platforms while maintaining compliance and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kaiser Permanente
Simi Valley
01.2022 - Current
- Maintained accurate medical records through efficient filing, transcription, and data entry.
- Supported scheduling for telehealth services, managed patient messaging, and prepared charts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected vital signs and conducted thorough patient histories and assessments prior to examinations.
- Administered injections, medications, and treatments as directed by physician.
- Ensured HIPAA compliance by adhering to secure practices and participating in audits.
- Conducted diagnostic tests as requested by the physician.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
Medical Assistant Float Pool
Kaiser Permanente
Woodland Hills
01.2017 - 01.2022
- Adapted to various workflows and procedures across different locations and departments.
- Collaborated with diverse teams of healthcare professionals to ensure effective patient care.
- Demonstrated strong communication and interpersonal skills in high-pressure environments.
- Prepared patients for examinations, ensuring comfort and readiness.
- Assisted physicians during exams and procedures, facilitating efficient operations.
- Administered medications and injections under supervision, adhering to safety protocols.
- Collected and processed specimens, including blood draws, for laboratory analysis.
- Performed basic lab tests to support diagnostic processes.
Education
Certificate - Medical Assistant
North-West College
Pomona, CAHigh School Diploma -
Rose City High School
Pasadena, CASkills
- Bilingual language proficiency (English and Spanish)
- Telehealth scheduling
- Documentation
- Patient messaging
- Electronic health record (EHR) management
- Secure data entry
- Patient care coordination
- Follow-up support
- Customer service in healthcare settings
- Office software proficiency
- Organization and time management
- Analytical skills
- Problem-solving skills
- Efficient multitasking
- Self-motivation
- Accountability in virtual environments
Certification
- Certified Medical Assistant
- Certified BLS
Timeline
Medical Assistant
Kaiser Permanente
01.2022 - Current
Medical Assistant Float Pool
Kaiser Permanente
01.2017 - 01.2022
Certificate - Medical Assistant
North-West College
High School Diploma -
Rose City High School