Bianca Estrada
Santa Clarita,CA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of experience . Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Kriser's Natural Pet
Valencia, CA
02.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Approved regular payroll submissions for employees.
- Trained and managed associates in customer service and sales techniques.
Manager
Lush
Valencia
09.2020 - 01.2022
- Prepared and recommended long-range plans for development of department personnel
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Onboarded new employees with training and new hire documentation
- Accomplished multiple tasks within established timeframes.
Book Seller Floor Lead
Barnes and Nobles
Santa Clarita, CA
08.2018 - 09.2021
- Responsible for opening and closing procedures
- Receptionist manages training and development initiatives for new employees proficient in visual merchandising and creating displays to showcase products exceptional customer service skills, provides recommendations for merchandise, assists in product location, and offers ship-to-home or pick-up in store options if unavailable inventory management, ensures popular products are shortlisted and excels in store recovery experienced in de-escalation and providing solutions for difficult customers provides assistance for in-store events such as book clubs and new releases
SCVi Charter School
Santa Clarita, CA
10.2019 - 03.2020
- Daily interactions with students, staff, and parents
- Responsible for various spreadsheets regarding events and attendance
- Ensured paperwork was submitted on time, handled correlating phone calls and emails
- Managed office and confidential student files
- Handled financial transactions for various field trips and events
- Provided daily assistance for teachers and office staff
- Assisted in college applications and student enrollment
- Converted student information into digital database
Education
High School Diploma - Art and History, Ul
CONTACT COLLEGE OF THE
2013
Skills
- Financial Management
- Administration and Reporting
- Pollution Prevention
- Performance Tracking and Evaluations
- Directing Team Members
- Scheduling and Coordinating
Timeline
Assistant Manager
Kriser's Natural Pet
02.2021 - Current
Manager
Lush
09.2020 - 01.2022
SCVi Charter School
10.2019 - 03.2020
Book Seller Floor Lead
Barnes and Nobles
08.2018 - 09.2021
High School Diploma - Art and History, Ul
CONTACT COLLEGE OF THE