Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
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Bianca Fernandez

Falls Church,VA

Summary

Reliable individual with a proven track record of productive and efficient task completion. Highly skilled in customer service, conflict resolution, and time management, with a strong ability to communicate effectively, adapt to various situations, and work collaboratively with team members. Known for promoting safety, engaging in activities, and fostering positive behavior, excel in generating innovative solutions to complex problems and ensuring high-quality service delivery and positive customer experiences.

Overview

3
3
years of professional experience

Work History

Leader

Rec-PAC
Fairfax, VA
06.2023 - 08.2023
  • Communicated regularly with parents regarding their child's progress at camp.
  • Maintained accurate records including daily attendance logs, incident reports, and medical forms.
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.

Service Associate

Angelika Movie Theater
Fairfax, VA
03.2022 - 08.2022

- Concierge

  • Provided exceptional customer service to ensure customer satisfaction.

- Usher

  • Assisted with inventory control procedures such as ordering stock and stocking shelves.

- Ticket Scan

  • Resolved customer complaints in a professional manner.

- Barista

  • Performed opening and closing duties including help counting money in drawers, setting up registers, completing daily logs.

Service Champion

Taco Bell
Falls Church, VA
01.2021 - 12.2021
  • Performed daily opening and closing duties including setting up registers with necessary supplies.
  • Maintained cleanliness of store floors by vacuuming, dusting, mopping, sweeping, and disposing of trash.
  • Provided excellent customer service and addressed customer inquiries in a timely manner.

Education

High School Diploma -

Falls Church High School
Falls Church, VA
06.2022

Some College (No Degree) - Psychology

University of Mary Washington
Fredericksburg, VA

Skills

  • Customer Support
  • Cleaning and organization
  • Telephone reception
  • Child Supervision
  • Compassionate communication
  • POS System Operation
  • Dependable and Responsible

Languages

  • English, Fluent
  • Spanish, Intermediate

Volunteer Experience

  • Latin Student Association, Volunteer & Promoter, Celebrate, Enhance, Promote Events & create more awareness of Latin-American culture at Mary Washington
  • Fredericksburg VA SPCA, Volunteer, Animal Welfare, Maintain appropriate standards of accommodations: feeding & general care

Timeline

Leader

Rec-PAC
06.2023 - 08.2023

Service Associate

Angelika Movie Theater
03.2022 - 08.2022

Service Champion

Taco Bell
01.2021 - 12.2021

High School Diploma -

Falls Church High School

Some College (No Degree) - Psychology

University of Mary Washington
Bianca Fernandez