Summary
Overview
Work History
Education
Skills
Groups
Timeline
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Bianca Flores

Lacey,WA

Summary

Customer-centric professional with over four years of experience in engaging customers, resolving complaints, and strengthening client relationships. Known for being hardworking, ethical, and detail-oriented. Seeking a rewarding position with a customer-focused company.

Overview

6
6
years of professional experience

Work History

Shift Lead

Jersey Mike's Subs
Lacey, WA
01.2024 - Current
  • Assisted in the training of new employees.
  • Responded to customer inquiries and complaints in a professional manner.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Office Administrator

Roadster
Houston, Tx
03.2021 - 08.2021
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Composed correspondence such as letters, emails, memos, reports and other documents.

Assistant Manager

Popeyes
Houston, Tx
11.2018 - 01.2021
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Assisted general manager with operations game plan and company initiatives implementation.

Education

High School Diploma -

South Sound High School
06.2018

Skills

  • Decision-making capabilities
  • Bilingual fluency in Spanish
  • Team collaboration
  • Clerical support
  • Employee management

Groups

FBLA

Timeline

Shift Lead

Jersey Mike's Subs
01.2024 - Current

Office Administrator

Roadster
03.2021 - 08.2021

Assistant Manager

Popeyes
11.2018 - 01.2021

High School Diploma -

South Sound High School

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Bianca Flores