Bianca Forest
Business Support Associate
Ardmore,AL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Business Support Associate
Actalent
Huntsville, AL
01.2023 - Current
- Reviewed documentation and reports for completeness and accuracy, contributing to streamlined workflows and vendor accountability.
- Acted as a liaison between internal departments, external contractors, and clients to resolve complex payroll, benefits, and invoice discrepancies.
- Supported cross-functional initiatives by managing HR, payroll, and logistics functions, enabling smoother execution of material and service delivery.
- Conducted regular audits and process reviews to ensure conformance to corporate and client expectations, proactively identifying gaps and driving resolutions.
- Demonstrated strong written and verbal communication through report preparation, contractor support, and coordination with supplier-facing teams.
- Facilitated onboarding and offboarding workflows in PeopleSoft, ensuring accurate data capture to support procurement and program tracking.
- Promoted efficient material handling and information flow through maintenance of inventory levels and supply ordering systems.
- Delivered regular updates and documentation to internal and external partners, ensuring clarity and alignment with program goals.
Mobility Collection Agent
AT&T
06.2022 - 01.2024
- Support customers with credit inbound collection, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
- Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
- Managed a large portfolio of accounts approximately 60 calls a day, prioritizing action based on risk level and potential revenue recovery.
Child Support Specialist
YoungWilliams Child Support Services
Starkville, Mississippi
08.2018 - 06.2022
- Completed necessary analysis and child support calculations to ensure child support payments are distributed and disbursed in accordance with the state, federal, and contractual requirements
- Responded to approximately 15 telephone inquiries and attended requests for service from walk-in customers, in a professional manner
- Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances.
Customer Service Representative
Sitel
Starkville, Mississippi
10.2011 - 08.2018
- Helped approximately 30 customers everyday with positive attitude and focus on customers services
- Demonstrated high attention to detail and management of multiple tasks and projects
- Resolved diverse range of technical issues across multiple systems and applications
- Translated complex technical issues into digested language for non-technical users
Education
BBA - Business Administration And Management
Mississippi State University
Starkville, MS 01.2025 - Current
Associate of Arts - Psychology
East Mississippi Community College
Mayhew, MS 08.2011 - 05.2013
Skills
- Microsoft Office
- Organization
- Problem Solving
- Human Resources Operations
- Time Management
- Auditing
- Compliance
- Data entry
- Data collection
- Cross-functional coordination
Timeline
BBA - Business Administration And Management
Mississippi State University
01.2025 - Current
Business Support Associate
Actalent
01.2023 - Current
Mobility Collection Agent
AT&T
06.2022 - 01.2024
Child Support Specialist
YoungWilliams Child Support Services
08.2018 - 06.2022
Customer Service Representative
Sitel
10.2011 - 08.2018
Associate of Arts - Psychology
East Mississippi Community College
08.2011 - 05.2013
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