Bianca Frank
Cypress,TX
Summary
Eager 18 year old ready to apply academic knowledge and creative skills to a future career in design, with a strong interest in both architectural and interior design fields.
Highly motivated college student and telemarketer/sales associate. Results-driven college student with three year of customer service experience. Skilled at building strong client relationships, identifying needs, and delivering tailored solutions. Proven track record of meeting and exceeding sales targets through effective communication, persuasion, and in-depth product knowledge. Excellent interpersonal skills, dedicated to providing outstanding service, and support. Proficient in managing high-volume calls, ensuring customer satisfaction, and contributing to team success in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Digital Specialist
Pacsun
Cypress, United States
07.2024 - Current
- Greeted customers warmly and provided information on current sales and promotions throughout the store
- Assisted customers with fitting room access and ensured a smooth shopping experience
- Maintained store cleanliness and organization, ensuring an inviting environment for customers
- Answered and directed phone calls, addressing customer inquiries and requests
- Processed online orders, including packaging items and printing shipping labels
- Unboxed, censored, and meticulously folded clothing to ensure proper presentation and inventory organization
Telemarketer
Allstate Insurance
Houston, United States
05.2023 - Current
- Tracked and maintained records of cold-call customers for follow-up and engagement
- Reached out to both new and existing customers, effectively presenting Allstate's pricing options to generate interest
- Collaborated with team members to ensure smooth communication and workflow
- Quickly learned and utilized new systems, including Lead Manager and Avaya, to improve operational efficiency
- Organized and categorized customer information within the computer system for easy access and reference
Hostess
Top Sushi
Cypress, United States
05.2023 - 08.2023
- Greeted and seated customers according to party size and seating availability.
- Managed phone orders, including both online and mobile order requests.
- Packaged and prepared takeout, and online orders for timely delivery.
- Maintained the cleanliness and organization of the dining area by cleaning the tables.
- Processed payments accurately and efficiently, handling cash and electronic transactions.
- Monitored and managed seating availability to ensure a smooth guest flow.
Education
Associates Degree -
Lone Star College System
Cypress, TX08.2024
High School diploma -
Cypress Springs High School
Cypress, TX05.2024
Skills
- Customer service
- Sales
- Communication
- Teamwork
- Time management
- Leadership
- Problem solving
- Attention to detail
- Active listening
- Interpersonal communication
- Basics in AutoCAD, Revit
- Basics in Microsoft Word
Athletic Achievements
- Competed in the 100md, 200md, 4x1, 2, and 4m relay, demonstrating versatility and strong sprinting capabilities.
- Developed exceptional teamwork, leadership, and strategic skills through relay events, contributing to team success.
- Balanced athletic commitment with academic excellence, showcasing discipline and time management.
Affiliations
- Ran Track & Field for 6 years.
- Gym membership to LifeTime Fitness
- Explore College Campus for Extra Credit opportunities
Timeline
Digital Specialist
Pacsun
07.2024 - Current
Telemarketer
Allstate Insurance
05.2023 - Current
Hostess
Top Sushi
05.2023 - 08.2023
Associates Degree -
Lone Star College System
High School diploma -
Cypress Springs High School
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