Bianca Garcia
Hackensack,NJ
Summary
Strategic HR leader with 5 years of experience driving business growth, improving employee engagement, and fostering a culture of excellence. Proven track record of developing and implementing HR initiatives that enhance talent management, compliance, and organizational performance. Skilled in talent acquisition, employee relations, benefits administration, and performance management. Passionate about creating a positive work environment that attracts, retains, and develops top talent.
Overview
19
19
years of professional experience
Work History
Human Resources Manager
Crafted Hospitality
New York, NY
01.2020 - Current
- Developed and executed recruitment strategies to attract top-tier culinary and service talent, managing full-cycle recruitment for all restaurant positions
- Acted as the primary point of contact for employee concerns, providing conflict resolution and fostering a positive, inclusive work environment
- Designed and implemented training programs, ensuring compliance with company policies, safety protocols, and exceptional guest service standards
- Managed employee performance evaluations, set clear goals, and addressed performance issues to drive development and enhance productivity
- Ensured compliance with labor laws, maintaining accurate documentation and administering payroll, benefits, and compensation programs
- Drove initiatives to build and maintain a strong organizational culture, organizing team-building activities, promoting diversity, and boosting employee morale
- Administered health and safety protocols, ensuring a safe working environment and supporting employee wellness programs
- Provided HR reports and analysis to senior management, optimizing staffing, turnover, and employee satisfaction
Airport Operations Lead
JetBlue Airways
Jamaica, NY
05.2011 - 01.2020
- Led a team as the Acting Lead/Chief for Hawaiian Airlines for 5 years, overseeing day-to-day customer service operations and ensuring the delivery of exceptional service
- Troubleshot complex customer issues related to travel logistics, providing effective and timely alternative solutions to ensure customer satisfaction
- Served as the Ground Security Coordinator for both Hawaiian Airlines and JetBlue Airways, ensuring adherence to safety and security protocols
- Handled and safeguarded sensitive customer information with the highest degree of confidentiality and professionalism
- Cross-trained between Hawaiian Airlines and JetBlue, strengthening the partnership and representing JetBlue in a friendly, professional manner
- Attended annual training for both Hawaiian Airlines and JetBlue Airways, staying current on ACAA DOT rules and regulations for customers with disabilities
- Proficient in all ticketing and counter operations, including customer check-in, verifying identification, and managing various aspects of passenger service
- Managed high-level, fast-paced customer concerns and issues daily, ensuring smooth operations while consistently delivering excellent customer service
Customer Service
Seamless Web Temp Position via Gainor
New York, NY
06.2010 - 04.2011
- Exceptional understanding of order processing - efficient monitoring of the internal site, standard computer, and fax troubleshooting, and escalation of policies and procedures
- Monitoring incoming emails and providing professionally written email responses in line with company policies and procedures
- Incoming call handling and monitoring with a friendly and professional tone
- Strong understanding of proprietary websites/interfaces such as Corporate/Consumer Site, Admin, Vendor, Internal and Systems
- Researching and reporting of IT issues, emergencies, and potential bugs
- Posting and clarifying cases daily in Salesforce.com
- Providing follow-up and follow through on all requests
Marketing Associate
Lehman Brothers Inc.
New York, NY
11.2005 - 05.2010
- Managed a series of projects and initiatives in support of the Events Marketing Team which include design and branding of all printed materials
- Functioned as an intermediary in creating innovative marketing materials based on business needs and feedback
- Managed project workflows from start to completion, ensuring deadlines are met
- Collaborated cross-functionally to ensure that the finished product met business needs and specifications
- Maintained team project status report database and supplied administrative support to Senior Marketing Managers
Education
SHRM Essentials of Human Resources -
Baruch College of Continuing and Professional Studies
01.2021
Bachelors - business administration
MCNY
New York, NY01.2011
Skills
- Human Resources Expertise
- Data Protection & Confidentiality
- Adaptability & Learning
- Customer Service & Communication
- HR Compliance & Legal Knowledge
- Unemployment Claims Management
- Payroll Administration
- Recruitment & Advertising
- Technical Proficiency
Timeline
Human Resources Manager
Crafted Hospitality
01.2020 - Current
Airport Operations Lead
JetBlue Airways
05.2011 - 01.2020
Customer Service
Seamless Web Temp Position via Gainor
06.2010 - 04.2011
Marketing Associate
Lehman Brothers Inc.
11.2005 - 05.2010
SHRM Essentials of Human Resources -
Baruch College of Continuing and Professional Studies
Bachelors - business administration
MCNY