Bianca Gleason
St. George,UT
Summary
Organized Assistant Director with experience in sales, project management and staff oversight. Consistently drives business growth and presents information to clients to promote enthusiasm for fitness classes and individualized training. Seasoned Assistant Director knowledgeable about all areas of business operations. Offering 7 years of experience in business planning, operations and team management. Strong leadership and team-building skills.
Overview
16
16
years of professional experience
Work History
Assistant Director
The Camp Transformation Center - Oceanside
Oceanside, CA
08.2017 - Current
- Oversee day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching and performance management.
- Managed inventory and warehouse operations.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
Executive Chauffeur
La Costa Limousine
Carlsbad, CA
12.2014 - 08.2022
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Upheld high standards of cleanliness, sanitation and service.
- Checked in with dispatch to determine schedule and planned pickups.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Adhered to tight schedule and met departure and arrival deadlines.
- Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
Bartender/Server
Casa De Bandini
Carlsbad, CA
04.2013 - 11.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Handled an assigned house bank and follow all cash handling procedures
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers and Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Event Supervisor
Renaissance Club Sport
Aliso Viejo, CA
08.2010 - 10.2013
- Responsible for pre-function menu selections, decor, server management during and after event follow-up.
- New employee training service management.
- Enter post event client invoicing into system software.
- Managed and maintained inventory control.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking and event promotions.
- Selected and ordered décor and event materials.
Skills
- Department Oversight
- Sales Initiatives
- Inventory Tracking and Management
- Problem Anticipation and Resolution
- Customer Loyalty
- Sales Tracking
- Sales Promotion
- Office Organization
Timeline
Assistant Director - The Camp Transformation Center - Oceanside
08.2017 - Current
Executive Chauffeur - La Costa Limousine
12.2014 - 08.2022
Bartender/Server - Casa De Bandini
04.2013 - 11.2014
Event Supervisor - Renaissance Club Sport
08.2010 - 10.2013