Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Macauley

Charleston,SC

Summary

Personable Store Director with 13 years of dedicated experience in retail management. Dedicated to sales goals, boosting KPI's, and a proven history of meeting company goals.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager/Store Director

J.Crew Factory
10.2019 - Current
  • Analyze product reports and make appropriate moves to protect the store's gross margin. Reacting to sell through daily
  • Hire and train staff of 14 to have a strong comprehension of business acumen, visual merchandising, and understanding the worth of exceptional customer service.
  • Fulfilling online orders each morning.
  • Visual merchandiser, responsible for mapping, planning, and executing new product placement.
  • Coaching associates the value of creating a new loyal customer to the brand.
  • Currently running a flat comp on YTD & a 12% comp QTD.

Assistant Store Manager-Visual

Forever 21
03.2018 - 10.2019
  • Manage merchandising, floor set planning and execution, and shipment.
  • Analyze field merchandise reports and make necessary product placement and adjustments.
  • Train, coach, and direct 27 associates on merchandise handling, shipment processing, merchandise presentation, and visual standards.

Office Manager/Executive Assistant

Remax Alliance
02.2016 - 03.2018
  • Support the CEO with office administration and company communications.
  • Manage and maintain all vendor relationships.
  • Administer various projects for client recognition, referrals, and retention.
  • Oversee company sales and productivity database. Input data, data analyzing, development of productivity reports, and identification of areas needing improvement.
  • Payroll Manager.

Sales/Store Manager

Sunglass Hut
01.2015 - 10.2016

● Selected to manage store with the highest volume in the region. (region – 27 stores) ● Eliminated 20% YTD profit deficit within 3 months of reassignment.

● Responsible for all coaching, training, and development of new and existing employees.

● Established a motivating and rewarding environment for a team of 15 and held a zero percent turnover rate.

Brand/Marketing Manager

Gap
08.2006 - 01.2015

● Created and implemented all brand marketing; including but not limited to: store layout, signage, product displays, community outreach, and social media campaigns.

● Conducted marketing training “camps” for employees, ranging in levels from sales associate to senior management, on effective techniques to boost store performance.

● Responsible for analyzing daily store sales to employee hour ratios and ensuring staffing is aligned with store volume - making adjustments as needed.

Education

BBA - Marketing

Temple University
Philadelphia, PA
05.2011

Skills

  • Leadership
  • Training & Development
  • Loss Prevention
  • Customer Relations
  • Department Oversight
  • Operations Oversight
  • Communication
  • Reporting & Analysis

Timeline

Assistant Store Manager/Store Director

J.Crew Factory
10.2019 - Current

Assistant Store Manager-Visual

Forever 21
03.2018 - 10.2019

Office Manager/Executive Assistant

Remax Alliance
02.2016 - 03.2018

Sales/Store Manager

Sunglass Hut
01.2015 - 10.2016

Brand/Marketing Manager

Gap
08.2006 - 01.2015

BBA - Marketing

Temple University
Victoria Macauley