Xiomara Garcia
Palm Bay,FL
Summary
Focused bilingual Operations Assistant Director with demonstrated talent in organizing work, establishing priorities and delegating tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in Medicaid and Social Security Disability eligibility. Ready to offer exceptional leadership and planning abilities to take on new role in Recruiting setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
26
26
years of professional experience
Work History
Assistant Director of Operations
DECO, LLC
Palm Bay, FL
02.2016 - Current
- Strong management, leadership and organizational skills.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Worked collaboratively with leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching and performance management.
- Responsible for overseeing multiple contracted facilities, supervised up to 15 team members and 3 managers.
- Conducted weekly and monthly meetings with managers and team members.
- Generated weekly and monthly custom and standard reports for clients we serviced.
- Worked closely with HR Department, conducted interviews, attended workshops, did outreach work in order to attract more applicants.
- Extensive knowledge of Medicaid, Social Security Benefits, Crime Victims, Insurance Verification, Charity programs and required documentation.
- Experience working with clients from diverse backgrounds.
- Bilingual.
Front Desk Manager
Hyatt Place, Fredericksburg, VA
Fredericksburg, VA
06.2014 - 01.2016
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Interviewed and hired new staff.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Prepared weekly employee work schedules for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Conducted daily huddles with front desk and housekeeping dept.
- Balanced hotel accounts at end of day.
District Manager and Trainer
DECO, LLC
Landover, MD
06.1996 - 04.2014
- Oversaw facilities in Virginia.
- Supervised 4 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Conducted onsite and remote one week company hire training with new hires.
- Conducted QA audits for the different facilities that needed assistance.
Education
No Degree - Business Administration
NOVA
Alexandria, VASkills
- Department Oversight
- Records Organization and Management
- Operational Efficiency
- Customer Loyalty
- Department Oversight
- Focus and Follow-Through
- Mentorship and Training
- Performance Monitoring and Evaluation
- Program Optimization
- Problem Anticipation and Resolution
- Business Leadership
- Management Training
- Hiring and Onboarding
- Assignment Delegation
- Overseeing Personnel
- Process Improvement
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director of Operations
DECO, LLC
02.2016 - Current
Front Desk Manager
Hyatt Place, Fredericksburg, VA
06.2014 - 01.2016
District Manager and Trainer
DECO, LLC
06.1996 - 04.2014
No Degree - Business Administration
NOVA
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