BIANCA GRAVES
Maitland
Summary
Certified Medical Assistant with background working in fast-paced healthcare environments. Demonstrated strengths include clinical procedures, patient education, and administrative tasks. Well-versed in medical terminology, electronic health records, and HIPAA regulations. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
AdventHealth MedicalGroup
Orlando, Florida
06.2025 - Current
- Assisted healthcare providers with patient examinations and medical procedures.
- Prepared examination rooms by sterilizing instruments and organizing supplies.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
Medical Receptionist
AdventHealth MedicalGroup
Orlando, Florida
12.2023 - 06.2025
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled appointments using electronic health record systems efficiently.
- Managed patient records, ensuring accuracy and confidentiality at all times.
- Processed insurance information and verified coverage details promptly.
Patient Access Representative
Martin Memorial/Cleveland Clinic
Melbourne/Palm Bay
07.2020 - 11.2022
- Maintain the integrity of patient information and confidential medical records in compliance with HIPAA standards to protect patient's privacy.
- Collect patient demographic and insurance information as needed for accurate claims processing.
- Obtain, & document demographic, clinical and financial information into database
- Verify Medicare/Medicaid eligibility and benefits
- Identify all insurance payer sources
- Demonstrate acquired ER Business office administrative knowledge and professionalism by explaining current hospital policies, procedures and services to patients.
Compliance Auditor- Appeals & Grievances
United Healthcare
05.2014 - 06.2020
- Assisted in the development of UHC Customer Care professionals by reducing them on the proper processes to ensure all Medicare guidelines are adhered to during the grievance filing process.
- Maintained department efficiency by sustaining accurate claims filing and appeals as needed for patients in a timely manner.
- Collaborated with upper management to create more efficient training processes and procedures to increase department productiveness.
Education
Some College (No Degree) - Business Administration
Columbia College
Orlando, FLSkills
- HIPPA Compliance
- Data Entry
- Accountability
- Conflict Resolution
- All Microsoft programs
- Customer Service
- Billing/Insurance/legal
- Attention to detail
- Organization
- Teamwork
- Quickbooks
- Concur
- General ledger
- Creativity
- Mathematics
- Leadership
- Time management
- Aderant Systems
- Communication
- Expert Billing
- Clinical documentation
- Payment collection
- Basic life support
- Sterilization techniques
- Blood pressure measurement
- Administration of medications
Certification & License
Medical Assistant Certification
BLS Certification
Medication Technician
Timeline
Certified Medical Assistant
AdventHealth MedicalGroup
06.2025 - Current
Medical Receptionist
AdventHealth MedicalGroup
12.2023 - 06.2025
Patient Access Representative
Martin Memorial/Cleveland Clinic
07.2020 - 11.2022
Compliance Auditor- Appeals & Grievances
United Healthcare
05.2014 - 06.2020
Some College (No Degree) - Business Administration
Columbia College