Maggie Lucero
Deming
Summary
My name is Maggie Lucero, I am a Certified Medical Assistant and Phlebotomist. My 1.5 years of training was completed at Vista College in Las Cruces, New Mexico. I am focused and highly motivated to deliver seamless and pleasant healthcare experience to patients. I have achieved 7 years background knowledge of medical assisting and phlebotomy skills. I also offer extensive skills in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for patients. I am motivated and offer clinical experience, outpatient experience, and inpatient experience, in my certifications. I am detailed and understanding of protocols governing medical test preparation and documentation. I also have knowledge in following HIPPA, OSHA, and PPE guidelines. I have extended my interest in healthcare as early as 2014 where I completed a course at Western New Mexico University, as a Nursing assistant. I have furthered my education in the Health Care field by attending online courses at Western New Mexico University where I received great feedback from professors and been on the Deans list numerous times. I have also been nationally recognized by the National Society of Leadership and Success for my GPA and academic success. I am a very empathetic, effective and motivated employee. I will combine my acquired knowledge to ensure and provide patients with the best quality care. If given the opportunity I will not only thrive in any healthcare setting but represent my employer with the highest regards by my work ethic and care for patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Summit Healthcare
07.2024 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Certified Phlebotomist
Mimbres Memorial Hospital
01.2019 - 01.2020
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Verified collection orders and communicated discrepancies to nurses.
- Conducted various blood tests and updated results into paper and electronic charts.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Prepared and packaged specimens for courier transport.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Transported specimens following established protocol for temperature and light.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Upheld donor confidentiality throughout intake and collection process.
- Maintained PPE during al
Certified Medical Assistant/Certified Phlebotomist
BenArcher Health Center
06.2017 - 10.2018
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Identified patients using proper procedures prior to specimen collection.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Certified Medical Assistant/certified Phlebotomist
Memorial Medical Center
02.2018 - 04.2018
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Incorporated outside records into charts and EHR.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Home Health Aide
Mountain Shadows
02.2016 - 05.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
Certified Medical Assistant CMA - Medical Assisting
Vista College
Some College (No Degree) - CNA Course
Western New Mexico University
Silver City, NMCertified Phlebotomist Technician CPT - Phlebotomy
Vista College
02.2018
High School Diploma -
Deming High School
Deming, NM05.2014
Skills
- Drawing Blood
- Sanitation and Sterilization
- Proper Storage Procedures
- Medical Records Maintenance
- Biohazard Waste Disposal
- Sharps Disposal
- Vacuum Tube and Syringe Use
- Problem-Solving
- Data Entry
- Specimen Collection
- Biohazard Policy Compliance
- Problem Solving
- Blood Culturing
- Information Gathering
- Electronic Medical Record Software
- Glucose Screening
- Sharps Collection
- Butterfly Venipuncture
- MEDITECH Laboratory and Microbiology
- Tray Organization
- Instrument Sterilization
- Tracking Specimens
- OSHA compliance
Phlebotomy:
- Proper use of PPE
- Strong Work Ethic
- Quality Control
- PPE Safety
- HIPPA Compliance
- Venipuncture and Phlebotomy
- HIPAA Compliance
- Clear Communication
- Critical Thinking
- Cleaning and Sanitizing
- Blood and Tissue Collection
- Operating EKG Equipment
- EMR Software
- OSHA Compliance
- Computer Skills
- Task Prioritization
- Taking Client Histories
- Medical Recordkeeping
- Medical Charting
- Preparing Treatment Rooms
- BLS Certified
- CPR Certified
- Medical terminology
Medical Assisting:
Languages
English
Native/ Bilingual
Certification
- Certified [Certified Medical Assistant, CCMA], [NHA, National HealthCare Association] - [2017] Certification# (P8Y6X8Q9), Status: Valid Current
- Certified [Certified Phlebotomy Technician, CPT], [NHA, National HealthCare Association] - [2018] Certification# (K2M6G9H3), Status: Valid Current
- BLS/CPR Certification Renewal Status: Expired
Accomplishments
- NSLS Member (2020) for my academic recognition.
- Western New Mexico College deans list.
Education and Training
false,other,Silver City, NM,other,Las Cruces, NM,other,Deming, NM,other,Las Cruces, NM
Contact
Morenci, AZ 85540
Timeline
Certified Medical Assistant
Summit Healthcare
07.2024 - 12.2024
Certified Phlebotomist
Mimbres Memorial Hospital
01.2019 - 01.2020
Certified Medical Assistant/certified Phlebotomist
Memorial Medical Center
02.2018 - 04.2018
Certified Medical Assistant/Certified Phlebotomist
BenArcher Health Center
06.2017 - 10.2018
Home Health Aide
Mountain Shadows
02.2016 - 05.2017
Some College (No Degree) - CNA Course
Western New Mexico University
Certified Phlebotomist Technician CPT - Phlebotomy
Vista College
High School Diploma -
Deming High School
Certified Medical Assistant CMA - Medical Assisting
Vista College
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