Bianca Hankins
Channelview,TX
Summary
A highly motivated professional supervisor prepared for leadership. Strong record in managing workflows, ensuring efficiency, and optimizing processes. Focused on team collaboration to achieve results and adapt to changing needs. Reliable, flexible, and skilled in conflict resolution, logistics management, and customer service.
Overview
13
13
years of professional experience
Work History
Postal Supervisor
Vectrus V2X
Erbil, Iraq
01.2025 - Current
- Overseeing the day-to-day operations of a postal facility on a military base or government contract site. With adhering to strict postal regulations and maintaining high standards of customer service.
- Managed daily workload distribution, ensuring timely mail processing and delivery.
- Assign tasks and manage schedules for postal clerks.
- Train new employees on postal procedures and regulations.
- Evaluated employee performance regularly, setting clear expectations and goals for continuous improvement.
- Promoted safety awareness within the workplace through ongoing education initiatives catered specifically toward each role.
- Enforce postal regulations and security protocols.
- Reduced customer complaints by addressing issues promptly and providing effective solutions.
- Increased customer satisfaction by addressing inquiries professionally and providing accurate information on postal services.
- Generate reports on mail volume and operational performance.
- Coordinate with other departments on base regarding mail delivery.
- Stay updated on postal regulations and policy changes.
Postal Clerk
Vectrus V2X
Erbil, Iraq
02.2024 - 01.2025
- Receives and safeguards incoming mail; verify mail parcels for incoming mail manifest and sign for custody of the mail
- Ensures Vectrus Mail room is in compliance with required inspections and performs monthly audits
- Unload mail truck, sort direct mail bags and outside piece (OSP) mail by authorized APO camps for loading in APO camp's trucks or assigned units for pick-up by unit mail clerks
- Separate accountable mail from ordinary mail
- Ensure all Registered mail is accounted for and immediately moved to the Registry room for security and further processing
- Open worker mailbags and letter trays, and sort mail by authorized APOs or assigned units
City Carrier
USPS
Houston, Tx
03.2021 - 03.2024
- Delivered and collected mail on foot or by vehicle under varying road and weather conditions in a prescribed area
- Maintained professional and effective public relations with customers and others
- Required a general familiarity with postal laws, regulations, products, and geography of the area
Assistant Sales Manager
My EyeLab Optics
Houston, Tx
09.2019 - 10.2021
- Established and implemented policies, goals, and procedures
- Provided great customer service and communication
- Planned and led store events
- Resolved customer complaints regarding sales and service
- Planned and directed staffing, training, and performance evaluations
Central Control Sergeant
Texas Department of Criminal Justice
Rosharon, Tx
08.2016 - 11.2019
- Accurately communicated and/or generated and completed reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews
- Utilized 300 + cameras to oversee staff and visitors within specified locations
- Responsible for dispatching Incident command system during crisis situations, being sure to state the who, what, when, where
- Provided prompt and courteous customer service to inbound callers using multiple line calling systems
- Supervised, instructed, and trained new officers
- Monitored/documented radio transmission
Badging Administrator Officer
Securitas Security
Houston, TX
05.2014 - 06.2016
- In process all service mail i.e
- Insured, certified on a postal required delivery form
- Distribute incoming mail to authorized unit mail clerks and ensure unit mail clerk sign for custody of service mail i.e
- Insured, certified, except Registered mail
- Receive from the unit mail clerks re -direct all unclaimed mail for forwarding to correct location
- Process incoming Registered mail for delivery and ensure only the unit or addressee sign for receipt of their Registered mail
- Separate and re-wrap mail parcel received in damaged condition and re-seal envelopes received in opened condition
- Endorse the damaged or unopened mail
- Receive outgoing official mail from the base installation official mail section
- Operate or learn to operate Point of Sales system to provide postal finance services to authorized patrons
- Perform general housekeeping and ensures Vectrus Mail room is in compliance with required inspections
Residential Director
Classic Group Home
Houston, TX
12.2011 - 07.2012
- Responded to incoming emails and letters in a professional and efficient manner
- Prepared and notified direct care staff of monthly scheduling
- Assisted with the monthly billing for each consumer
- Payroll and payroll system configuration
- Completed daily notes on each consumer in Microsoft office
- Utilized fax/copier to send clients specific documents
- Placed orders for monthly medication refills for consumers
- Notified physician's office of refill request and prior authorizations
- Scheduled routine appointments with primary care physician, sick visits, and labs
- Accompanied clients on appointment and acted as historian for medical information
Education
High School -
Channelview High School
Channelview, Tx05.2011
Associate of Science -
Lone Star College
Kingwood, TX05.2023
Skills
- Creative Thinking
- Strategic Thinking
- Public Communication
- Analytical Skills
- Problem-Solving Skills
- Microsoft Office Software
- Flexibility
- Adaptability
- Multi-tasking
- Organizational Skills
- Creative Problem Solving
- Customer Service Skills
- Safety regulations compliance
- Employee training and development
Timeline
Postal Supervisor
Vectrus V2X
01.2025 - Current
Postal Clerk
Vectrus V2X
02.2024 - 01.2025
City Carrier
USPS
03.2021 - 03.2024
Assistant Sales Manager
My EyeLab Optics
09.2019 - 10.2021
Central Control Sergeant
Texas Department of Criminal Justice
08.2016 - 11.2019
Badging Administrator Officer
Securitas Security
05.2014 - 06.2016
Residential Director
Classic Group Home
12.2011 - 07.2012
High School -
Channelview High School
Associate of Science -
Lone Star College