Bianca Hannon
Indianapolis,United States
Summary
Results-oriented Desktop Support Engineer with 5+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
13
13
years of professional experience
Work History
Deskside Support Technician
Bell Techlogix
05.2023 - Current
- Assist in the overall maintenance of a firm's information technology (IT) infrastructure
- Help troubleshoot errors and provide solutions to end-users
- Update systems with the latest hardware and software as needed
Street Ambassador
Downtown Indy
02.2023 - 05.2023
- Helped to keep Indianapolis urban core a clean, safe place for residents and visitors to enjoy the rich arts and culture the Indianapolis community has to offer
- Attended Training in Workplace Etiquette and Soft Skills for future career opportunities
Desktop Support Associate Technician
TTEC
08.2021 - 02.2022
- Assisted with solution documentation and website navigation
- Performed user account maintenance
- Reset passwords for BlueCross/BlueShield members
- Solved issues in visibility or access to insurance sites and created tickets for any malfunctions in displaying information
- Transferred members to correct departments
Package Handler
FedEx
08.2020 - 10.2020
- Loaded FedEx trucks for delivery
- Placed items into packaging
- Confirmed packaging labels
Barback
1933 Lounge
11.2019 - 08.2020
- Assistant to the Bartender
- Ensure bartenders have the supplies they need to provide service to customers
Attractions Host
Indianapolis Zoo
10.2018 - 10.2019
- Assisted guests with Zoo navigation
- Processed tickets to specific areas
- Assisted in setup/take down for ZooBoo and Christmas at the Zoo
- Worked with keepers to maintain guest and animal safety
Machinist Mate
United States Navy, USS George Washington
03.2012 - 02.2014
- Read and interpreted technical documentation.
- Removed, lubricated, and adjusted main machinery room equipment parts.
- Inspected, repaired and replaced system components.
- Monitored equipment to detect and report malfunctions and prevent accidents.
Education
Collision Repair And Refinishing -
Universal Technical Institute
Houston, TX05-2011
High School Diploma -
Lawrence Central High School
Indianapolis, IN05-2010
Skills
- Hardware installation
- Incident management
- Software configuration
- Mobile device management
- End user support
- Application installations
- User request coordination
- Service order documentation
- Asset management
- Technical support
- Remote diagnostics
- Hardware diagnostics
Languages
Japanese
Elementary
Software
Service Now
Salesforce
Windows 10 and 11
Microsoft Office
Timeline
Deskside Support Technician
Bell Techlogix
05.2023 - Current
Street Ambassador
Downtown Indy
02.2023 - 05.2023
Desktop Support Associate Technician
TTEC
08.2021 - 02.2022
Package Handler
FedEx
08.2020 - 10.2020
Barback
1933 Lounge
11.2019 - 08.2020
Attractions Host
Indianapolis Zoo
10.2018 - 10.2019
Machinist Mate
United States Navy, USS George Washington
03.2012 - 02.2014
Collision Repair And Refinishing -
Universal Technical Institute
High School Diploma -
Lawrence Central High School
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